Coronavirus (COVID-19) Train Travel Information

Updated 24/03/2020 07:27am

The safety of our customers during this difficult time is of the utmost importance to us, we have had a lot of E-Mails from customers with queries regarding refunds and also the safety of travelling on the train. As such we have gathered useful information into the below guide.

Is it safe to travel on the train?

The Government has now advised people against making non-essential travel if possible, Trains are still very much running but on a reduced timetable from Monday 23 March, which will see around half the usual number of trains running compared to a normal weekday. Early morning and late evening services are being protected wherever possible to support those doing shift work. . However, if you need to change your travel plans, you do have options, which we cover below.

Rail Companies are also doing more to ensure that trains and stations are clean, including a strong focus on cleaning high-touch areas such as ticket machines, grab handles, stair handrails and door buttons. Rail Staff have also received advice on maintaining good hand hygiene, regularly cleaning surfaces and safe customer interaction.


What can I do as a Train Passenger?

Train Services have inevitably been quieter with events cancelled and people not going into work. As such if it is possible to sit more than 1-2 metres away from another passenger, this would be encouraged but the reality is in all public spaces this is not necessarily possible.

The higher risk comes from the fact the virus can linger on hard surfaces for 48-72 hours, as such if you touch buttons, handrails and tickets we recommend you use one hand to do so, keeping the other hand clean and ensuring to wash your hands regularly.

The NHS guidance to help prevent the spread of coronavirus states that everyone should:

  • Wash your hands with soap and water often – do this for at least 20 seconds and always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
  • Not touch your eyes, nose or mouth if your hands are not clean

Public Health England also advises that if you have symptoms of coronavirus infection (COVID-19), however mild, to stay at home and do not leave your house for 7 days from when your symptoms started.

Refunds

If your ticket is refundable, you will be able to claim a refund as normal.

Free refunds are now available on advance tickets for future journeys bought before 0700 on Monday 23 March 2020. Alternatively, you can rebook your journey on another date before you travel and claim a refund on the original ticket.

The refund rules that usually apply to Advance fares may change, customers are advised to keep an eye on this page for updates.

Refunds can be claimed here

FAQs

Are trains being cancelled because of coronavirus?

Trains are still running but on a reduced timetable from Monday 23 March, which will see around half the usual number of trains running compared to a normal weekday. Early morning and late evening services are being protected wherever possible to support those doing shift work.

If I decide not to use my Train Ticket, will I get a refund?

If your ticket is a refundable flexible ticket, you will be able to claim for a refund as normal.

Free refunds are now available on advance tickets for future journeys bought before 0700 on Monday 23 March 2020. Alternatively, you can rebook your journey on another date before you travel and claim a refund on the original ticket.

I have an Advance ticket for a train that has been cancelled as part of the new reduced timetable. Can I get a refund?

Free refunds are now available on advance tickets for future journeys bought before 0700 on Monday 23 March 2020. Alternatively, you can rebook your journey on another date before you travel and claim a refund on the original ticket.