Great Western Railway operates long-distance inter-city services on the Great Western Main Line. Services call at 270 stations around the West of England, South Wales, and London. Since May 2020, Great Western Railways has also operated the Heathrow Express.
Great Western Train Map
If you’re planning to go to the West of England, or Wales you have a choice of multiple destinations. Taking a train from London Paddington, you can reach Oxford, Reading, and Gloucester's cities.
If you fancy a trip to the coast; Exeter, Penzance, and Plymouth are just some of your options. There is also a sleeper service between London and Penzance, should you prefer a more relaxed journey.
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Source: Great Western Network Map
Top Great Western Destinations
Great Western Customer Relations
Telephone: 03457 000 125
Open 0600 - 2300 every day.
WhatsApp: 07980 608 043
Open 0700 - 2300 every day.
Cycle Reservations: 0345 7000 125
Open 0600 - 2300 every day.
Assisted Travel: Fill in the Great Western passenger assist form.
Lost property: Visit the Great Western lost property page.
Service Disruptions
Normally your train will run on time, but every so often delays could affect your travel. Engineering works or bad weather could be the reason your train arrives late.
You can keep updated on the status of your Great Western Railway journey on their Travel Updates page.
Delay Repay
If there is a delay in your journey, you can claim a refund. The amount you are entitled to will depend on how long the train is delayed, as below.
Length of delay: 15-29 minutes
Compensation:
25% of the cost of a single ticket
12.5% of the cost of a return ticket
Length of delay: 30-59 minutes
Compensation:
50% of the cost of a single ticket
25% of the cost of a return ticket
Length of delay: 60-119 minutes
Compensation:
100% of the cost of a single ticket
50% of the cost of a return ticket
Length of delay: 120+ minutes
Compensation:
100% of the cost of a single ticket
100% of the cost of a return ticket
100% of the cost of a day's travel (2 single journeys)
Frequently Asked Questions
How fast do Great Northern trains go?
Great Northern trains travel at a top speed of 85mph on the Northern City Line.
Do Great Northern trains have plug sockets?
The newest fleet of Great Northern trains introduced in 2019 have plug sockets. Some but not all older trains also have plug sockets.
Can you take bikes on Great Northern trains?
You can take folding bikes on Great Northern Trains at all times. There are restrictions when taking non-folding bikes on board, particularly at busier times around London.
Where Do Great Northern trains go?
Great Northern Trains operate on the Southern end of the East Coast Main Line, mainly around London. Major destinations include Stevenage, Peterborough and Cambridge.