Amend Your Booking
All tickets sold by Split My Fare can be amended by rebooking and claiming a refund on the original booking.
All Tickets
If a mistake has been made with your booking, you can claim a refund on the total cost of your tickets within 1 hour of purchase, as long as the claim is made prior to the departure time.
Refunds can only be claimed on tickets which are wholly unused and only for the face value of the ticket; share of saving fees are non-refundable.
Advance Tickets
You can amend your booking until the time of departure of the first booked train; an admin fee of max £5 will apply.
Any changes made to Advance tickets after the first booked service has departed are invalid, and a refund will not be available.
Rebookings must be made for the same journey (the origin, destination and number of passengers must not change).
If an amendment results in a lower-priced ticket, we will not refund the difference in fare.
The admin fee is charged per booking reference. The refund will be for the value of the tickets, the share of split ticket saving is non-refundable.
Flexible (Refundable) Tickets
If your ticket is refundable, you can cancel your booking though an admin fee of max £5 will apply.
Admin Fee
The admin fee for booking changes is capped at £5. If the ticket costs more than £10, the fee is still £5. For tickets under £10, the fee is half the ticket price. The minimum fee is £1.25.
| Ticket Value | Administrative Fee |
|---|---|
| Over £10 | £5 |
| £2.50 - £10 | Half of Ticket Value |
| £1.30 - £2.45 | £1.25 |
| £1.25 or under | Non-refundable |
Delay or Cancellation of Travel
If the operator cancelled your train and the tickets were unused
If the operator cancelled your train and you chose not to travel, and your tickets are wholly unused (not going through the barrier, been clipped, stamped or written on...), we can offer you a refund. You will need to email us at [email protected].
When selling tickets, we obtain train times from the National Reservation System. If you are told that the operator had cancelled the train before you purchased your ticket, this is because the Train Operating Company hadn't updated the National Reservation System. As such, they must provide you with a refund.
If your train was delayed, or you still used your tickets when a train was cancelled
You will need to contact the Train Operating Company directly to make a claim. If you are unsure which train company you travelled with, please refer to your itinerary in the confirmation email and find your train operating company.
If you need to cancel due to medical reasons
While advance tickets are typically non-refundable, we may be able to issue a refund if you were unable to travel on medical grounds. To obtain a refund, you will need to provide reasonable evidence, such as a letter from your doctor. A max £5 admin fee will be charged and split ticket saving fees deducted from the refund.
Cancellation for Other Reasons
Advance (Non-Refundable) Tickets
You will not be able to get a refund on these tickets, however, you can cancel the tickets and rebook for a different date or time. A max £5 admin fee will be charged and split ticket saving fees deducted from the refund.
Flexible (Refundable) Tickets
Flexible tickets can be refunded regardless of whether the journey is rebooked. You have up to 28 days after the ticket's expiry date to claim the refund. A max £5 admin fee will be charged and split ticket saving fees deducted from the refund.
Frequently Asked Questions
What is the admin fee?
Unlike some other companies that charge a cancellation fee per ticket, with us, an admin fee of up to £5 will only be charged per booking reference, no matter how many tickets you’re actually getting refunded.
The admin fee for booking changes is capped at £5. If the ticket costs more than £10, the fee is still £5. For tickets under £10, the fee is half the ticket price. The minimum fee is £1.25.
How long do refunds take?
After you apply for a refund, you will receive an E-Mail shortly after with confirmation. You should then expect to have the refund back in the bank account, or on the card that you paid with, in 2-3 working days.
What are the terms and conditions of booking?
You can find the terms of booking here.