Refunds, Amendments and Cancellations
Amend your booking
All tickets sold by Split My Fare are amendable, though you must return all unused tickets no later than 28 days after the original travel date.
Advance Single Tickets (Non-refundable)
You will need to rebook with the new dates and times and then cancel your original booking. You can only amend the dates and times of your journey, not the place of departure or destination.
You can only amend an advance ticket up to the date/time of the first booked departure. After that time, the ticket has no value, and you must purchase a new ticket. An admin fee will be deducted from the refund; we will refund you the lowest price of the original and replacement booking.
Flexible (Refundable) Tickets
If your ticket is refundable, you can cancel your booking and re-book any journey. An admin fee will be deducted from the refund.
Claiming a refund due to a delay or cancellation of travel
If the operator cancelled your train and the tickets were unused
If the operator cancelled your train, you chose not to travel, and your tickets are wholly unused (not going through the barrier, been clipped, stamped or written on...), we can offer you a refund. You will need to E-Mail us at email@example.com.
When selling tickets, we obtain train times from the National Reservation System. If you are told the operator had cancelled the train before you purchased your ticket, this is because the Train Operating Company hadn't updated the National Reservation System. As such, it is their duty to provide you with a refund.
If your train was delayed, or you used your tickets
You will need to contact the Train Operating Company directly to make a claim. If you are unsure which train company you travelled with, please refer to your itinerary in the confirmation email and find your train operating company.
If you need to cancel due to medical reasons
While advance tickets are typically non-refundable, we may be able to issue a refund if you were unable to travel on medical grounds. In such a case you must provide a copy of any reasonable evidence, such as a letter from your doctor or hospital must be provided.
If you want to cancel for other reasons
Advance (Non-Refundable) Tickets
You will not be able to get a refund on these tickets, however, you can cancel the tickets and rebook for a different date or time.
Flexible (Refundable) Tickets
These can be refunded here regardless of whether the journey is rebooked. You have up to 28 days after the ticket's expiry date to claim the refund.
Frequently asked questions
What is the admin fee?
Unlike some other companies that charge a £10 cancellation fee per ticket, with us, the admin fee of £10 will only be charged per booking reference, no matter how many tickets you’re actually getting refunded.
How long do refunds take?
After you apply for a refund, you will receive an E-Mail shortly after with confirmation. You should then expect to have the refund back in the bank account, or on the card that you paid with, in 2-3 working days.
What are the terms and conditions of booking?
You can find the terms of booking here.