Refunds, Amendments and Cancellations
Amend Your Booking
All tickets sold by Split My Fare can be amended by rebooking and claiming a refund on the original booking.
If a mistake has been made with your booking you can claim a refund on the total cost of your tickets within 2 hours of purchase here.
Refunds can only be claimed on tickets which are wholly unused and only for the face value of the ticket, share of saving fees are non-refundable.
Changes made prior to18:00 on the day before travel
Until 30th September 2022, Advance ticket bookings can be exchanged for a different journey, as long as the refund form is submitted before 6 pm the day before the original travel date.
Rebook your new journey and submit your refund request here, and we will refund the total ticket cost of the lower-priced journey (without any admin fee). If an amendment results in a lower-priced ticket, we will not refund the difference in fare. Share of split ticket saving fees are not refundable.
If you aren't sure when you will be travelling or if tickets for the new dates aren't available yet, you can request a refund here to get a 12-month Admin Fee-Free Change of Advance. You have 12 months from the original outward travel date to rebook any journey and submit a refund form, and we will refund the total ticket cost of the lower-priced journey (waiving the admin fee).
Please note that we are unable to offer travel vouchers or credit notes.
Changes requested after 18:00 on the day before travel
You can amend your booking until the time of departure of the first booked train, a £10 admin fee will apply.
Any changes made to Advance tickets after the first booked service has departed are invalid, and a refund will not be available.
Rebookings must be made for the exact same journey (the origin, destination and number of passengers must not change).
If an amendment results in a lower-priced ticket, we will not refund the difference in fare.
The £10 admin fee is charged per booking reference. Booking fees, card charges and share of split ticket savings commission are non-refundable.
You can claim a refund on your original booking here
Flexible (Refundable) Tickets
If your ticket is refundable, you can cancel your booking though a £10 admin fee will reply.
Claiming a Refund Due to a Delay or Cancellation of Travel
If the operator cancelled your train and the tickets were unused
If the operator cancelled your train and you chose not to travel, and your tickets are wholly unused (not going through the barrier, been clipped, stamped or written on...), we can offer you a refund. You will need to email us at [email protected].
When selling tickets, we obtain train times from the National Reservation System. If you are told that the operator had cancelled the train before you purchased your ticket, this is because the Train Operating Company hadn't updated the National Reservation System. As such, they must provide you with a refund.
If your train was delayed, or you still used your tickets when a train was cancelled
You will need to contact the Train Operating Company directly to make a claim. If you are unsure which train company you travelled with, please refer to your itinerary in the confirmation email and find your train operating company.
If you need to cancel due to medical reasons
While advance tickets are typically non-refundable, we may be able to issue a refund if you were unable to travel on medical grounds. To obtain a refund, you will need to provide reasonable evidence, such as a letter from your doctor.
If You Want to Cancel for Other Reasons
Advance (Non-Refundable) Tickets
You will not be able to get a refund on these tickets, however, you can cancel the tickets and rebook for a different date or time.
Flexible (Refundable) Tickets
Flexible tickets can be refunded here regardless of whether the journey is rebooked. You have up to 28 days after the ticket's expiry date to claim the refund. A £10 admin fee will be charged and split ticket saving fees deducted from the refund.
Frequently Asked Questions
What is the admin fee?
Unlike some other companies that charge a £10 cancellation fee per ticket, with us, the admin fee of £10 will only be charged per booking reference, no matter how many tickets you’re actually getting refunded.
How long do refunds take?
After you apply for a refund, you will receive an E-Mail shortly after with confirmation. You should then expect to have the refund back in the bank account, or on the card that you paid with, in 2-3 working days.
What are the terms and conditions of booking?
You can find the terms of booking here.