Refunds, Amendments and Cancellations
Amend Your Booking
All tickets sold by SplitMyFare are amendable, though all un-used tickets must be returned no later than 28 days after the original travel date.
Advance Single Tickets (Non-Refundable)
You will need to rebook with the new dates and times and then cancel your original booking here. You can only amend dates and times of your journey, not the place of departure or destination. A non-refundable ticket can only be amended up to the date/time of the first booked departure. After that time the ticket has no value and a fresh ticket must be purchased. An admin fee will apply on the refund, you will also be refunded the lowest price of the original and replacement booking.
While travel in and out of certain places is forbidden, as we claim refunds back from the Train Operating Companies and their current stance is that they won't issue refunds on advance tickets due to coronavirus, we have to follow this. If you are looking to claim a refund on advance tickets due to coronavirus you will need to contact the Train Operating Company directly.
Flexible (Refundable) Tickets
If your ticket is refundable you can’t amend your existing tickets but you may cancel your booking here and re-book any journey. You can change your journey or claim a refund but an admin fee will apply in both cases. When rebooking you will be refunded the lowest price of the original and replacement booking.
Request a Refund/Cancel Your Tickets
Claiming a refund due to a delay or cancellation of travel
If your train was cancelled and your tickets were unused
If your train was cancelled, you chose not to travel and your tickets are wholly unused (not going through the barrier, been clipped, stamped or written on...), we may be able to offer you a refund here.
When selling tickets, we obtain train times from the National Reservation System. If you are told the train had been cancelled before you purchased your ticket, this is because the Train Operating Company hadn't updated the National Reservation System. As such it is their duty to provide you with a refund.
If your train was delayed, or your tickets were used
You will need to contact the Train Operating Company directly to make a claim. If you are unsure which train company you travelled with please refer to your itinerary in the confirmation email and find your train operating company from here
If you need to cancel due to medical reasons
While advance tickets are typically non-refundable, we may be able to issue a refund if you were unable to travel on medical grounds. In such a case a copy of any reasonable evidence, such as a letter from your doctor or hospital must be provided.
If you want to cancel for other reasons
These can be refunded here regardless of whether the journey is rebooked. You have up to 28 days after the ticket's expiry date to claim the refund.
You will not be able to get a refund on these tickets, however, you can cancel the Tickets here and rebook for a different date or time.
Unlike some other companies that charge a £10 cancellation fee per ticket, with us, the admin fee of £10 will only be charged per booking reference, no matter how many tickets you’re actually getting refunded.
How long do refunds take?
Refunds are processed within 28 days from the date of submission/date our refunds team receive the tickets in the post. This is stated on the refund form and email confirmations we send out, as well as in our Terms and Conditions.