Split My Fare or Trainline: Who to Book Your Train Tickets with?
The biggest ticket retailer in the UK is Trainline, but this doesn't necessarily mean you should be using them for your next trip. In this guide, we look at the advantages and disadvantages of each and assess which is the better option to book your tickets from.
Comparing Prices on Trainline vs. Split My Fare
In a comparison carried out by Money Saving Expert* they found that Split My Fare typically offers lower prices. Trainline.com didn't work out cheaper than its rivals on any of the 15 popular journeys searched. A big reason we tend to be cheaper is that they charge a booking fee of £1.50 on most journeys, regardless of whether a saving has been made or not for your chosen date. Similarly, when we compared the prices of 10 popular journeys leaving at the same time, Split My Fare was cheaper than the Trainline on all 10.
We don't display any adverts to customers, whereas they show you tailored adverts which may distract from booking your travel.
Trains departing after 13:00 on 14/09/2021
1. They have a mobile app that passengers can use to speed the ticket buying process. You can also store your tickets on the app, so they're readily available when you arrive at the station. However, you can only search for split tickets via their mobile app, not on their website.
2. Unlike most retailers, they sell season tickets for regular travellers to all stations on the national line. With their season ticket calculator, you can work out whether to buy a weekly, monthly, or annual season ticket.
3. Companies can use them to make corporate bookings. Employees can book themselves and share expense receipts. If you work overruns you will also be notified of the next alternative trains to take from your station.
Split My Fare Features
1. We pride ourselves on providing quality customer service at all hours of the day, achieving a rating of 4.5 on Trustpilot. While many bigger retailers send canned responses, we respond to each customer's need individually, in the knowledge that individual circumstances can vary.
3. There are no booking fees. If you don't make a split ticket saving when you next book your journey to a UK station, no fee will be charged. Only if we save you money by splitting your fare will we deduct a small percentage of the saving made.
Trainline Cashback Offers
They have courted controversy over their cashback offer system. At the end of the booking process, no matter how many times you have used them, they tell you that you can claim money off your next booking. By clicking on the link users are encouraged to signup for a cashback subscription, costing £15 a month. The tactic does not break advertising rules but many users signup unaware a site of this size would be trying to get them to sign up for a monthly membership elsewhere.
Which Retailer Should I Book My UK Rail Ticket with?
Booking fees, higher prices, and adverts may give you enough reasons not to return to Trainline.com the next time you book. With its highly rated customer service and soon to be released easy to use mobile app in 2021 you may fancy booking your next journey through Split My Fare instead.