Privacy Policy

SplitMyFare places a huge value on the trust and confidence our visitors have in our website and we are extremely committed to maintaining this. We are not one of those companies who will trade E-Mail lists with other companies in order for them to use them for marketing purposes, we are only in the business of selling train tickets. Just to put your mind further at ease, in this Privacy Policy we’ve detailed why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Put your feet back and have a read.

Cookies Policy

What are cookies?
SplitMyFare use cookies to collect information, as almost all websites do. Cookies are small data files which are placed on your device as you browse this website. Their purpose is to remember when your device accesses our websites. Cookies are essential for us to improve the customer experience of visitors to our website and to ensure our website runs efficiently for you.

Information collected
Our cookies collect information about browsing behaviour when you visit our website. This includes information about pages viewed and your journey around our site. We do not use cookies to gather or store information on your name, address or any other contact details.

How are cookies managed?
The cookies stored on your device when you access our websites are designed by:

1. Third parties to collect standard internet log information and details of visitor behaviour patterns.

2. Third parties who participate with us in marketing programmes for our own purposes.

What are cookies used for?
The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

2. To enable M&S to collect information about your browsing and purchasing patterns.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab

3. Select the setting the appropriate setting

For Google Chrome:
1. Choose Settings> Advanced

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies”

For Safari:
1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”

For Mozilla Firefox:
1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”

2. Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Analytics
When a user visits SplitMyFare we use third party services Google Analytics, Clicky, Kissmetrics Analytics and GA Audiences to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow these companies to make, any attempt to find out the identities of those visiting our website.

Mailing Lists
As part of the registration process for our site and the purchase process for buying tickets, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, EmailOctopus, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by E-Mailing us directly.

Ticketing Data
When you purchase a ticket through our site your name, address data, email and contact number will be stored in our system, Tessitura. Please be assured that we do not share your personal details with any other company without your consent.

Who we share your information with
We only share information about you with Raileasy, who we partner with to sell tickets. Just like us, they do not share your personal information with anyone else.

Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to us to do so.

Changes to this Privacy Notice
We will update and review this privacy notice regularly. It was last updated on 24/06/18.