birmingham city centre many buildings including bullring and birmingham cranes in background coach station

Trains to Birmingham New Street Station

Birmingham New Street is the busiest of three train stations in Birmingham City Centre and the busiest station in the UK outside of London, servicing 46.5 million passengers in 2019-20. The station is also a hub for interchanges with the most interchanges outside of London with around 7 million passengers changing train here every year.

Birmingham New Street Station is named after New Street, which it runs parallel to, though is only one entrance that connects the station to New Street through Grand Central Shopping Centre. The station is situated in the centre of Birmingham, with St. Andrews and The O2 Academy Birmingham within walking distance.

The original New Street Station opened in 1854 though there have been several refurbishments over the years, including a £550m redevelopment opened in September 2015.

Station Area Map

Birmingham New Street Station is situated in the city centre of Birmingham, with Birmingham Museum & Art Gallery, the National Sea Life Centre, and University College Birmingham all nearby. It is the busiest of three mainline train stations in Birmingham, with Birmingham Snow Hill and Birmingham Moor Street a close walking distance.

Avanti West Coast and Cross Country run many inter-city services to destinations including London, Manchester, Bristol, and Edinburgh. Regional trains to Birmingham are operated by West Midlands Trains and Transport For Wales.

Hotels Near Birmingham New Street Station

Station Details and Facilities


Birmingham New Street Station, Station St, Birmingham, West Midlands B2 4QA

General Information

Station Opening Hours:

Monday – Friday: 04:15 – 02:00

Saturday: 04:15 – 00:15

Sunday: 08:00 – 02:00

General station enquiries: 03457 11 41 41

Ticket Buying and Collection

Book your tickets for travel from Birmingham New Street Station with Split My Fare. You have the option to receive e-Tickets to your e-mail address, collect them from a ticket machine, or in the ticket office.

Passenger services

Help and information are available from help points, information points, the ticket office, and floorwalkers.

Information Services Opening Hours

Monday - Friday 04:15 - 02:00

Saturday 04:15 - 00:30

Sunday 08:00 - 23:00

Station Facilities

  • ATMs: There are cash dispensers under the escalators near the ticket office, before the ticket barriers. There are additional ATMs by the Eastern Plaza and Hill Street entrance.
  • Telephones: Located opposite the Network Rail Reception on the main concourse.
  • Food & Drink: Camden Food located beyond the ticket barrier, Costa located beyond the ticket barrier next to Platform 5b escalator, M&S Food located on the main concourse, Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator, The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator.
  • Shops: Boots is situated on the main concourse before the ticket barrier, and W H Smith is located on the main concourse before the ticket barrier.
  • Baby Changing Facilities: In the male and female toilets.
  • Waiting Rooms: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating.


The footpath to the new entrance from Hill St is now step-free, and there is level access from the drop off point. All platforms have lifts and escalators.

Wheelchairs are available to use.

There is a ramp available for access to trains.

Staff help is available Monday - Sunday 07:30 - 23:59

There are no designated blue badge spaces in the station car park, but there are four Blue Badge spaces by the entrance off Hill Street.

Ticket office

The Birmingham New Street Station ticket office is on the main concourse next to WH Smith; it is open Monday - Saturday 05:15 - 21:00 and Sunday 08:00 - 21:00.


The Men's and Women's toilets are situated between the escalators to platforms 11b-12b.


There is free public WiFi available.


There are 40 parking spaces in the short stay car park which is open 24 hours a day, 7 days a week.

There are Long Stay Car Parks within 5 minutes of the station at the Town Hall multi-storey, Brunel Street / Navigation Street and NCP Albany, St Judes Passage.

Bicycle Facilities

There are undercover racks for 120 bikes in the drop and go area off Hill Street to the station's west.

A new secure ‘cycle pod’ has space for 46 bicycles and one accessible space which can hold an adapted cycle. The pod is located on Hill Street next to the station’s vehicle Drop and Go point.

First Class Lounge

The First Class Lounge is located on the paid concourse between Platforms 3 & 4. Virgin Business, First Open or Advance First tickets holders can access the lounge.

Frequently Asked Questions

Is Birmingham New Street station open 24 hours?

Birmingham New Street is not open 24 hours a day, it is open Monday – Friday: 04:15 – 02:00, Saturday: 04:15 – 00:15, and Sunday: 08:00 – 02:00.

Who built Birmingham New Street?

Birmingham New Street was built by William Livock. Originally it was a four-storey building with 60 rooms in a plain, Italian style.

What is Birmingham train station called?

Birmingham New Street is the main train station in Birmingham. There is also Birmingham Snow Hill Station and Birmingham Moor Street Station.

Are dogs allowed in Birmingham New Street?

Dogs are allowed at Birmingham New Street station but should be kept on a lead or comfortable in a pet carrier at all times.

Is Birmingham New Street the same as Birmingham International?

Birmingham New Street is not the same station as Birmingham International which is located in Solihull. You can easily travel between the two by train.