Guildford Train Station is situated in the town of Guildford in Surrey, England. The station is located just off Walnut Tree Close. As well as the main station entrance on Walnut Tree Close, there is a Guildford Park Road Entrance. The main train operator of departures and arrivals at Guildford Station is South Western Railway, while we are also selling tickets for Great Western Railway trains. You will find South Western Railway Ticket Machines in the main booking hall, and station staff are employed by South Western Railway, too.
National Rail Services, operated by South Western Railway and Great Western Railway run from Guildford Train Station across the UK with destinations including Portsmouth Harbour, London Waterloo, and Gatwick Airport.
Guildford Station is the largest of two stations in Guildford, with the other being London Road (Guildford) Station. Guildford Station has 8 platforms, with 7 currently in use, all having step-free access. The station is the 67th busiest station in the UK, serving 4.29 million passengers in 2021/22.
Railway Station Area Map
Guildford Rail Station is located on Station Approach, just off Walnut Tree Close in the town centre of Guildford. As well as the main entrance in Walnut Tree Close there is the Guildford Park Road entrance. There are 2 stations in Guildford, with the other station being London Road (Guildford) Station.
The station is managed by Network Rail; there is step-free access to platforms via steep ramps. A staff operated powered wheelchair is available for customers.
National Rail services operate from the station, with destinations including Portsmouth Harbour, London Waterloo, and Reading.
Station Details and Facilities
Address
Station Approach, Guildford, Surrey, GU1 4UT
General Information
Ticket Office Opening Hours
Monday – Friday 06:10 – 22:00
Saturday 06:10 – 22:00
Sunday 06:20 – 22:00
The main ticket office and customer services department is located in the main booking hall near the Walnut Tree Close entrance to the station, and ticket machines are also available near the Guildford Park Road entrance.
Tickets and Travel Information
You can book tickets with Split My Fare. Receive e-tickets via email or collect your tickets from the self-service ticket machines at the Station.
Guildford Ticket Office
Accessible Ticket Machines
There are accessible ticket machines at this station. Ticket machines are able to sell tickets.
Collection Ticket Office
Collection of pre purchased tickets is available at this station.
Height-adjusted ticket office counter
An adjust height ticket office counter is located at this station.
Induction Loop
This office has an induction loop.
Penalty Fares
Penalty fares apply for South Western Railway.
Station Facilities
ATM
There are ATMs located in the station concourse near the Walnut Tree Close entrance.
Baby Change Facilities
There are baby-changing facilities available.
Lost Property
You can collect lost property at this station.
Payphones
Payphones are available, including accessible public telephones, taking cards and coins.
Post Box
A post box is available.
Public Wi-Fi
Free public Wi-Fi is available.
Refreshment Facilities
There are shops at this station.
There are cafés, pubs or restaurants at this station.
Toilets
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; a radar key operates these toilets. A radar key is available from station staff upon request.
Waiting Rooms
This station has a waiting room located on Platforms 3/4 and another located on Platforms 5/6.
Accessibility
Book Assistance
Staff are available to help you at this station.
Check with the appropriate train operator before travel for further details on passenger assist and to request an assistance booking.
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Customer Help Points
Customer Help points are available.
Disabled Persons Railcard
You can obtain disabled persons railcard discounts with the appropriate railcard. Split My Fare sell tickets with disabled persons railcards to help plan your onward journey.
National Key Toilets
The toilets are located on Platform 2, next to the subway ramp. A radar key is available from station staff upon request.
Ramp for Train Access
A ramp for train access is available at the station.
Station Access Note
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from Guildford Park Road. Check the station access before departure.
Step Free Access Note
There is step free access coverage to and interchange between all platforms via steep ramps instead of level access. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Wheelchairs
Wheelchairs are available at the station.
Parking
Car parks are located on Guildford Park Road and Walnut Tree Close.
Premium Car Park Spaces
250 spaces
Peak ticket: £15.50
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking Charges
Parking charges apply
Notes
Bank Holiday £4.00
Standard Car Park Spaces
77 spaces
Peak ticket: £11.00
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Bank Holiday £2.00
Getting to and From the Station
Bicycle Parking
If you want to take your bike on a train, please check with the train operator first.
Cycle storage is available near the Walnut Tree Close exit. There are 378 covered spaces available.
Type of Storage
Compounds, Stands & Racks
Storage Location
Car parks 1 & 2
Storage Sheltered
Yes
Storage CCTV
Yes
Cycle Hire
Brompton Dock operates a cycle hire scheme from the station; more information can be found by visiting bromptondock.co.uk or calling 0208 232 3931.
Rail Replacement Services Bus
Bus lay-by in Station Forecourt off Walnut Tree Close.
Taxis
Taxis are available from the taxi rank at Guildford Park Road and at Walnut Tree Close exits from the station.
Accessible taxis are available.
Frequently Asked Questions
Is Guildford station open?
Trains run to Guildford on every day of the year except Christmas Day and Boxing Day.
Are there toilets at Guildford station?
There are toilets and accessible toilets on the station forecourt at Guildford Station.
Are dogs allowed at Guildford station?
Dogs are allowed at Guildford Rail station, but they should be kept on a lead or in a pet carrier.
Are there two stations in Guildford?
There are two stations in Guildford, the main station and London Road (Guildford) Station.
What train lines go into Guildford?
The Portsmouth Direct Line, New Guildford Line, Ascot to Guildford Line, and North Downs Line go into Guildford.