London Fenchurch Street Station is located on Fenchurch Place, next to London Street. The station is very close to but not actually on Fenchurch Street; it is in the southeastern corner of the City of London. The other entrance to the station is on Cooper's Row. You can visit numerous attractions near London Fenchurch Street Station, including The Tower of London, The Monument to the Great Fire of London, and London Bridge.
Fenchurch Street Station is the UK's 42nd busiest National Rail Station and the 30th busiest station in London, with 17.7 million entries and exits in 2023-24 and 488,000 interchanges. Trains to London run frequently from this station, providing easy access to the capital. London Charing Cross Station has 4 Platforms.
Fenchurch Street does not have an Underground Station. Still, Tower Hill Underground Station on the Circle and District Lines and Aldgate Station on the Metropolitan and Circle Lines are within a short distance from the station's entrance.
London and Blackwall Railway opened London Fenchurch Street in 1841. The station name of Fenchurch Street derives from the Latin word faenum and refers to the hay markets that were in the area. c2c manages London Fenchurch Street, and c2c also runs all rail services to and from the station.
As well as the nearby Underground Stations, there is a bus station at London Fenchurch Street, with numerous bus stops and buses serving Fenchurch Street to London.
Trains from Fenchurch Street Station stop at destinations including Barking, Upminster, Chafford Hundred Lakeside, Tilbury Town, Basildon, Southend Central, and Shoeburyness. There are no c2c services on Christmas Day or Boxing Day.
Station Area Map
There are two entrances to the station, one on Fenchurch Place and the other on Cooper's Row, for which there is no step-free access.
Fenchurch Street Station has 4 Platforms arranged on two islands elevated on a viaduct. c2c operates all rail services.
Fenchurch Street Station is in Zone 1 but does not have its own underground station, but there are Underground Stations nearby.
The station concourse is on the Upper Concourse, with the entrance from Fenchurch Place, the only entrance on this level. On this main concourse, you will find toilets, shops, and cafes.
Station Details and Facilities
Address
London Fenchurch Street station, Fenchurch Place, London, EC3M 4AJ
Staffing and Customer Service
Helpline
03457 44 44 22
Mon - Sun: 00:00 - 00:00
If you plan on travelling on national rail services, you can book assistance in advance - up to 2 hours before your journey starts, any time of the day. It is worth requesting assistance as early as possible.
Customer Help Points
Customer help points are at key locations inside and outside Fenchurch Street Station.
Staff Help
Customer information point staff will help with anything you need. The customer information point is located by the lifts at the left-hand side of the main entrance.
Accessible Ticket Office Counter
There is a height-adjusted counter available.
Induction Loop
There is an induction loop available.
Accessible Ticket Machines
There are accessible ticket machines at the station.
Ramp for train access
There is a ramp for train access available.
Accessible public telephones
There are induction loop payphones available.
National key toilets
The National Key toilets are located on the Upper Concourse and you can access them using a radar key. They are located by the lifts at the left-hand side of the main entrance.
Step-free access coverage
The main entrance is the only entrance that has step-free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step-free access from the Coopers Road entrance to the station.
Impaired mobility set down
Assistance is available to and from platforms. You can request this from the staff on the concourse, at the main entrance where the mobility set down / pick up point is located and the station help points by the lifts at the main entrance.
Wheelchairs
There are wheelchairs available.
Toilets and facilities
Toilets
There are toilets available on the Upper Concourse, including a disabled toilet.
Baby Changing
There are baby-changing facilities available in the toilets.
Seated Area
There is no seating area available.
Waiting Room
The waiting room at Fenchurch Street Station is curWi-Fily closed.
Refreshment Facilities
There are refreshment facilities available with numerous shops and coffee shops.
Post Box
There is a Post Box available.
Tourist Information Office
There is no Tourist Information Office.
Shops
There are numerous shops at the station.
WiFi
There is no Wi-Fi available at the station.
ATM Machine
There is an ATM Machine at the station.
Lost Property
The station has a lost property office, though it isn't open on Christmas Day and Boxing Day.
Luggage
Left Luggage
Fenchurch Street doesn't have luggage lockers, but there are alternative services nearby that you can use to store luggage.
Buying tickets at this station
Ticket Office Location
The ticket office is located on the main concourse. Machines facilitating ticket collection are situated on the main concourse and at the Coopers Road entrance to the station.
Opening Hours
Monday to Friday: 06:15 - 20:30
Saturday: 06:45 - 19:30
Sunday: 08:30 - 17:00
It is closed on Christmas Day and Boxing Day.
Collection of Pre-Purchased Tickets
You can collect pre-purchased tickets at the ticket office and machines.
Oyster Pre Paid
You can purchase an Oyster Card at the station.
Oyster Top Up
Oyster top-up is available at machines.
Travelcard Area
Zone 1
Smartcards issued at this station
No.
Smartcard Tickets
You can load your Smartcard using a ticket machine.
Continuing your journey
Cycle storage availability
Cycle storage is not available at the station, but it is available within a short distance of the station on Mark Lane and Crutched Friars.
Rail replacement services location
Rail replacement services will stop outside HSBC on Fenchurch Street. Alternatively customer services will be able to help.
Taxi rank/Accessible taxis
The Taxi rank is immediately outside the main entrance on Fenchurch Street. There are also accessible taxis available. If you ask at the rail information point, they can help you book accessible taxis.
Tube/ Underground connection
London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit.
London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from the Fenchurch Place exit.
Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
Airport services
London City Airport - DLR from Tower Gateway
Cycle hire
Santander Cycles - Crosswall - 33 spaces
Santander Cycles - Tower Gardens - 22 spaces
Car park
There is no car park at the station.
Onward Travel
Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Port
Uber Boats from Tower Millennium Pier near the Tower of London - Service RB2
Frequently Asked Questions
What tube line is Fenchurch Street on?
Fenchurch Street is not on a tube line, as it does not have an Underground Station.
However, there are the following London Underground connections nearby:
- London Underground (Circle Line and District Line) - Tower Hill Station
- London Underground (Met. Line, Circle Line) - Aldgate Station
- Docklands Light Railway - Tower Gateway Station
Where do trains go from Fenchurch Street?
Trains from Fenchurch Street go to East London and South Sussex, with destinations including Shoeburyness, Southend Central, and Grays.
What attractions are near Fenchurch Street Station?
Nearby Fenchurch Street Station you can find numerous attractions, including The Tower of London, The Monument to the Great Fire of London, and London Bridge.
Where is Fenchurch Street Station in London?
Fenchurch Street Station is located on Fenchurch Place, next to London Street. It is very close to but not actually on Fenchurch Street, it is in the southeastern corner of the City of London.