Peterborough Railway Station is a major transport hub in Cambridgeshire, England. Peterborough train station is fully staffed and located on the East Coast Main Line, making it an important interchange for local, regional and long-distance trains. The main station operator is London North Eastern Railway. Trains to Peterborough are also run by Great Northern, Thameslink, CrossCountry, East Midlands Railway and Greater Anglia.
London North Eastern Railway provides frequent high-speed connections between London King’s Cross and Peterborough station. LNER trains connect London King's Cross to Peterborough in around 1h 17m on some timetabled journeys, although faster journeys can take about 50 minutes. Direct trains connect Peterborough with York, Newcastle and major northern destinations, while London North Eastern Railway also runs direct high-speed trains towards Edinburgh. Glasgow journeys normally require checking the current timetable and may involve a change.
Great Northern runs frequent trains between Peterborough and London King’s Cross. Cambridge is served directly from Peterborough by CrossCountry and Greater Anglia rather than by the regular Great Northern timetable. CrossCountry operates trains from Peterborough to Birmingham, Cambridge and Leicester, with CrossCountry services run hourly between Birmingham and Cambridge. East Midlands Railway connects Peterborough to Ely and Norwich, while EMR services connect Liverpool to Peterborough in around 3h 50m, depending on the train. Thameslink trains run regularly from Peterborough to Horsham, with some departures around 30 minutes apart.
Peterborough station has 7 platforms for train services. Peterborough city centre is a few minutes' walk away. This makes the railway station convenient for shopping, work and attractions. Check live departures before travel, especially at weekends or during engineering work.
Station Area Map
Peterborough train station sits on Station Road, immediately west of the city centre and close to Queensgate Shopping Centre. The principal entrance faces the forecourt and main car park, with pedestrian routes linking the forecourt to central Peterborough.
The Peterborough Station Quarter project is changing the area around the railway station, including access, public space and parking arrangements. During works, allow extra time if arriving by road.
Peterborough East was a separate historic station and should not be confused with the current Peterborough station. The Nene Valley Railway is a heritage railway in the wider Peterborough area rather than part of the mainline station.
Station Details and Facilities
Address
Peterborough station
Station Road
Peterborough
Cambridgeshire
PE1 1QL
Ticket Office And Self-Service Ticket Machine
The ticket office is in the Travel Centre beside the concourse. Passengers can use the staffed ticket office for ticket buying and advice, while ticket machines are available for purchases and collection.
Ticket Office Opening Hours
Monday to Friday: 06:00–20:00
Saturday: 06:00–20:00
Sunday: 08:00–20:00
These opening hours apply to the staffed ticket office. The building is staffed for a much longer part of the operating day.
Station Opening / Staffing Hours
Staff help is normally available Monday to Saturday from 03:00–01:30 and Sunday from 05:00–01:30. The station is therefore staffed from the first trains until late at night.
Ticket Barriers
Ticket gates are installed between the concourse and the platforms. Keep a valid ticket ready when entering or leaving.
Ticket Machines
Ticket machines are available, with controls positioned for convenient use.
Smartcards
Smartcard Issued / Validator / Top Up
Smartcards can be issued and topped up here. A smartcard validator is not listed as available.
Pre-Purchase Collection
Pre-purchased tickets can be collected from the booking office or machines. Collection ticket office facilities are available alongside self-service collection. The booking office can also help with pre-purchased tickets.
Station Accessibility And Step-Free Access
Step-Free Access
Peterborough station has step-free access to all 7 platforms and is classed as Category A. Step-free access is available throughout the whole station. The Travel Centre and car park also have step-free access. Steps and lifts provide access to all platforms.
The official step-free access board information states that staff can deploy station ramps when trains are operating. If circumstances beyond their control render station staff unavailable, train staff can deploy the onboard ramp where necessary. This arrangement helps passengers who need step-free access board or alight trains.
An RNIB Map for All is located outside the principal entrance, to the right of the doors. The RNIB map provides tactile information for passengers navigating the site.
Lift Access
Lifts serve all 7 platforms. Check live accessibility information before travel because individual lifts can occasionally be unavailable.
Ramps For Train Access
There are lifts and ramps for platform access. A board ramp can be provided for train access, and staff can deploy station ramps as needed.
Induction Loop
An induction loop is available at designated listening areas.
Accessible Ticket Machines
Yes, accessible ticket machines are provided. These machines support independent ticket buying for many passengers.
Impaired Mobility Set Down
An impaired mobility set-down and pick-up point is available near the principal entrance.
Assistance Meeting Point
The Passenger Assist meeting point is the Customer Information Point on the main concourse. It is used by customers with booked assistance and by those travelling on a turn-up-and-go basis.
Helpline
Assisted-travel support can be contacted on 03457 225 225. The text relay service is 18001 03457 225 225.
Customer Help Points
Dedicated assistance terminals are not listed as standard facilities, but a floorwalker can provide assistance.
Staff Help
Staff are available to help while trains are operating. They can help passengers navigate the station, board or alight trains, and reach connecting services. Passengers can book in advance or use turn-up-and-go assistance.
Accessible Toilets
Yes, accessible toilets are available. The National key toilets are located on Platform 1 and are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1.
Changing Places Toilets
The current National Rail listing shows a Changing Places facility in its highlights, while other operator-fed listings state that a dedicated Changing Places toilet is not available. Passengers who specifically need this facility should check with London North Eastern Railway before travelling.
Getting To And From The Station
Accessible Taxis
Accessible taxis are available outside the station, and staff can also arrange them by phone.
Bus Services
Local buses serve Peterborough city centre and surrounding areas. Onward travel information is available for planning connections.
Station Facilities
Telephones
Public payphones are available. Current official information lists public Wi-Fi as unavailable, although WiFi hotspots may be available around the wider station area.
ATM
A cash machine is available.
Toilets
Toilets are available at Peterborough station. They are located on Platform 1 and between Platforms 4 and 5. Facilities between Platforms 4 and 5 provide an additional toilet. The National key toilets on Platform 1 use a RADAR key. Toilet opening hours are the same as the building's opening hours.
Baby Changing
Baby change facilities are available, with a baby change area for passengers travelling with young children.
Public Wi-Fi
Station-wide public Wi-Fi is not currently listed as an available facility. Check for local WiFi hotspots if internet access is required.
Refreshments
Peterborough station has a cafe on Platform 1A. The station buffet provision also includes various coffee shops and cafés for refreshments.
Shops
There is a newsagent located in the station concourse. Other retail options are also available.
Waiting Room
Heated waiting rooms are available at Peterborough station. The waiting rooms provide sheltered seating before departure. Seating is provided at an accessible height in the waiting room and on platforms. Platforms 4 to 7 also have sheltered areas for passengers. The waiting room's opening hours are the same as the station's.
Seated Areas
Seating, waiting rooms and other waiting areas are provided around the platforms and concourse.
CCTV
CCTV is in operation.
Post Box
A post box is available at the front of the station.
Left Luggage
There is no staffed left-luggage facility.
Passenger Services
Ticket Gate
Ticket gates are provided.
Customer Services
A Customer Information Point is on the main concourse. A Customer Services Office is located on Platform 1 and can provide a RADAR key and general assistance.
Lost Property Contact Available
Lost property enquiries are handled by the operator. The published number is 01302 362175, with opening hours Monday to Friday from 09:00–16:00.
Car Parking
Car Parking
Peterborough station has one car park outside the main entrance. Additional parking is available at Mayor's Walk and Spittle Bank. The principal parking area has a step-free route to the ticket office.
The current alert says 111 spaces in the main car park have been closed since June 15. This closure is part of the Peterborough Station Quarter project. Drivers should allow extra time to find an alternative space in the car park. Mayor's Walk and Spittle Bank car parks are available for use.
Name
Main Station Car Park, Mayor's Walk Car Park and Spittle Bank.
Operator
The first two parking areas are listed under London North Eastern Railway. Spittle Bank is also part of the station parking provision.
Spaces
The Main Station Car Park has 731 spaces, Mayor's Walk Car Park has 262, and Spittle Bank has 193, for a total of 1,186 spaces before temporary closures.
Daily Charge / Notes
The published daily charge is £20 for each of the three parking areas, with an £8 off-peak rate. Check current tariffs before travel because construction can affect capacity and access.
Accessible Spaces
Accessible bays are located near the doors. Current official sources show differing totals for accessible bays, so Blue Badge users should check availability before travelling. The Travel Centre and car park are step-free.
Cycling
Cycle Storage Availability
Cycle storage facilities are available near the station entrance. Storage is sheltered and covered by CCTV.
Sheltered
Yes.
Spaces
There are 458 cycle storage spaces in the current operator-fed station details.
Type
Stands and wheel racks.
Location
Storage is located alongside station entrance areas and adjacent to the British Transport Police office. Additional racks are positioned alongside station entrance routes.
Cycle Storage CCTV
Yes.
Cycle Hire
Automated cycle hire is available outside the station. The current listing identifies a Brompton Dock cycle-hire facility.
Other Transport
Location For Rail Replacement Services
Rail replacement coaches leave from the station entrance. When rail replacement coaches are operating, check signs and departure screens or ask staff before boarding. During a disruption, control station staff may redirect passengers to the correct departure point.
Taxi Rank
Taxis are available outside the building.
Bus Service
Local bus services connect the city centre and surrounding districts.
General Information
Station Operator
London North Eastern Railway is the main station operator.
Station Code
PBO
Staffing Level
Full time.
Passenger information systems include departure screens, announcements and information displays throughout the passenger areas.
Frequently Asked Questions
Which Train Companies Serve Peterborough Station?
Peterborough train station is served by London North Eastern Railway, Great Northern, Thameslink, CrossCountry, EMR and Greater Anglia. London North Eastern Railway provides the principal East Coast Main Line services to London and northern England, while other operators provide important east-west and regional connections.
Is There Parking at Peterborough Station?
Yes. A car park is available outside the main entrance, with additional parking nearby. The principal parking area is currently affected by the closure of 111 spaces, so allow extra time to find an alternative space.
Is Peterborough Station Step-Free Accessible?
Yes. Step-free access covers the entire station. Lifts and ramps provide step-free routes to all 7 platforms, while the Travel Centre and car park are also step-free. Staff can provide a boarding ramp where required.
How Far Is Peterborough Station from the City Centre?
Peterborough city centre is only a few minutes' walk from the station. Queensgate Shopping Centre and central shops are also close to the main entrance.