Trains to Stratford (London) Station

Stratford train station is a major transport hub in East London and a key destination for many trains to London. The interchange is managed by the Elizabeth line and combines National Rail services with London Underground, London Overground and Docklands Light Railway routes. Greater Anglia operates services towards Liverpool Street and destinations in Essex, while the Elizabeth line provides fast cross-London journeys. The interchange is also served by C2C on limited routes.

The Central Line serves Ealing Broadway and Epping. The Jubilee Line runs from the interchange to Stanmore. The Elizabeth line provides a direct connection to Heathrow Airport. The interchange is served by the Docklands Light Railway, which provides a convenient link to London City Airport. Greater Anglia passengers can reach Stansted Airport by changing at Tottenham Hale. Together, these links provide connections to three major airports.

The original railway stop opened on 20 June 1839. The Great Eastern Railway was formed in 1862, making the interchange part of that expanding network. A major rebuilding followed in 1877 because increasing traffic had created congestion. The railway between Liverpool Street and the interchange was electrified from 3 December 1946, and London Underground Central line services started on 4 December 1946. The Jubilee line reached here on 14 May 1999.

Table of Contents

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Address

Stratford (London)

Station Street

Stratford

Greater London

E15 1AZ

UK

Ticket Office And Self-Service Ticket Machine

There is an Elizabeth line ticket office outside the southern entrance, and another counter in the northern ticket hall. These locations provide staffed sales alongside self-service machines.

Ticket Office Opening Hours

Monday to Friday: 06:15–21:30

Saturday: 06:15–21:30

Sunday: 06:40–21:30

The second office normally operates 09:00–16:00 Monday to Friday and 08:00–16:00 on Sunday. Opening availability may change during disruption or engineering work.

Station Opening / Staffing Hours

Staff are available from the first to the last train. Check live information when travelling very early or late because last train times vary by line.

Ticket Barriers

Gates are staffed from the first to the last train.

Ticket Machines

Self-service ticket machines are available. An accessible booking office counter is also provided for passengers who need it.

Smartcards

Smartcard Issued / Validator / Top Up

New smartcards are not issued here, but Greater Anglia smartcards can be validated, and eligible products can be collected onto them.

Pre-Purchase Collection

Pre-purchased rail tickets can be collected from the machines.

Oyster Prepay / Top Up / Validator

Oyster top-up is available, and an Oyster validator is provided for pay-as-you-go journeys.

Travelcard Zone

The interchange sits in Travelcard Zones 2 and 3. A valid Travelcard can be used on eligible Underground, DLR, London Overground and rail journeys within its covered zones.

Station Accessibility And Step-Free Access

Step-Free Access

Stratford Station has step-free access to all platforms. It is Category A, with step-free access between the street and platforms. Lift availability should still be checked before travel if a lift is essential. The official accessibility information confirms full platform coverage.

Ramps For Train Access

A ramp for train access is available. Staff can provide boarding ramps when required.

Induction Loop

An induction loop is available throughout the passenger areas.

Accessible Ticket Machines

Accessible ticket machines are available.

Impaired Mobility Set Down

There is no dedicated impaired-mobility set-down facility listed. Check taxi and drop-off availability before travel.

Assistance Meeting Point

Passengers who have an assistance booking should speak to a member of staff on arrival. Passenger Assist and Turn Up and Go are both offered.

Helpline

For help with National Rail travel, Passenger Assist can be requested in advance. TfL can also provide accessibility guidance for the Underground, DLR and other TfL journeys.

Customer Help Points

Help points are available around the complex.

Staff Help

Staff assistance is available from the first departure until the final service. Assistance booking requests can be made up to two hours before a planned journey.

Accessible Toilets

There are accessible toilets available at the interchange. They are located on the Jubilee line concourse and require a RADAR key.

Wheelchair Loan

Wheelchairs are available for use within the complex. Ask staff about availability when you arrive.

Getting to And from the Station

Accessible Taxis, Bus Services

Accessible taxi information is not specifically listed, so passengers who require a particular vehicle should arrange one in advance. Extensive local bus services operate from the interchange. Buses serve both the main complex and Stratford City bus station, giving onward links across East London.

Staff Help

Assisted Travel

Passenger Assist is available for rail journeys. Assistance with booking is recommended where practical, although passengers can still request support upon arrival.

Helpline Contact

TfL customer support: 0343 222 1234. Check the operator's website for further accessibility and assistance information.

Station Facilities

Telephones

Payphones are available.

ATM

Cash machines are located in the upper hall and outside on the southern side.

Toilets

Standard toilets are located in the south concourse under the staircase. Accessible facilities are on the Jubilee line concourse.

Baby Changing

Baby-changing facilities are available.

Public Wi-Fi

Public Wi-Fi is available throughout Stratford station.

Refreshments

Coffee shops and refreshment kiosks are available. More coffee shops, restaurants and food outlets can be found at Westfield.

Waiting Room

There is no conventional enclosed waiting room, but multiple shelters and covered seating areas are provided.

Seated Areas

Multiple waiting shelters are available on Platforms 9 and 10, with other seating and shelters around the platforms. Platforms 1 and 2 have covered seats; Platforms 3 and 5 have covered seats; Platforms 6 and 8 have covered seats. Platform 10A, Platform 11 and Platform 12 have shelters, while the Jubilee and DLR areas also have covered seating.

CCTV

CCTV is in operation throughout the complex.

Shops

A newsagent is located in the central subway opposite the staircase for Platforms 3 and 5. More shops are located in the surrounding retail areas. Available shops range from convenience stores to major retailers, with hundreds nearby.

Passenger Services

Ticket Gate

Gatelines control entry to paid areas.

Customer Services

Customer support is available through TfL. Staff can also give information about platform changes and facilities.

Lost Property Contact Available

Lost property is handled through the relevant operator. Check the TfL or the rail operator's website, depending on where the item was lost.

Car Parking

Car Parking

There is no dedicated rail car park with public spaces. Parking is available at Westfield Shopping Centre or the Stratford Shopping Centre instead.

Name

Options include Westfield parking and Stratford retail parking.

Operator

The facilities are operated separately from the rail interchange.

Spaces

Official station information lists no dedicated parking spaces at the interchange.

Daily Charge / Notes

Charges and availability depend on the chosen shopping centre. Check current availability and tariffs before driving.

Accessible Spaces

There are no dedicated accessible parking spaces for rail. Check accessible-space availability at the nearby commercial car parks before travel.

Cycling

Cycle Storage Availability

The station has facilities for bicycle storage and hire. Council-owned racks are available outside the front of the complex.

Sheltered

The council-owned cycle racks are sheltered.

Spaces

The official rail listing does not give a fixed capacity for the council racks.

Type

Stands.

Location

Council-owned cycle racks are located outside the front of the complex. Bicycle hire is also available.

Cycle Storage CCTV

Bicycle storage at Stratford station is monitored by CCTV.

Other Transport

Location For Rail Replacement Services

For eastbound replacement services operated by Greater Anglia, London Overground, the Elizabeth line and c2c, buses normally depart from Bus Stop W on Montfichet Road. Check announcements during engineering work.

Taxi Rank

A taxi rank is located on Great Eastern Road beside the bus station. Another taxi rank is available on Montfichet Road by the entrance to Westfield.

Bus Service

London Buses operate from stops outside. The bus network provides frequent connections around Newham and other parts of East London.

Tube / Overground / DLR Links

The interchange serves the Central and Jubilee lines and also has access to the Elizabeth line. Overground services also call here. The Docklands Light Railway serves its dedicated platforms within the complex.

General Information

Station Operator

Elizabeth line.

Station Code

SRA.

Staffing Level

Full time.

The complex has platforms at, above and below the entrance level. Platforms 1 and 2, Platforms 3 and 5, Platforms 6 and 8, Platforms 9 and 10, Platform 10A, and Platforms 11 and 12 serve various rail routes. DLR platforms and Jubilee platforms are in the lower-level areas. Signs, screens and announcements direct passengers between platforms, the subway and exits.