Heathrow Express

Heathrow Express provides regular high-speed services between London and Heathrow Airport - it is the quickest and most convenient way to travel directly to the busy airport.

Heathrow Express launched in 1998 and carries over 16000 passengers every day.

Heathrow Express Contact Details
Primary tel: 0845 600 15 15
By Email: https://www.heathrowexpress.com/contact-heathrow-e...

By Post
Heathrow Express Customer Relations Department
Freepost LON16331
London
W2 6BR
Please include an email address and contact phone number in your letter to enable Heathrow Express to contact you about your query.

By International Post
Heathrow Express Customer Relations Department
The Compass Centre
Nelson Road, Hounslow
Middlesex TW6 2GW

Please include an email address and contact phone number in your letter to enable Heathrow Express to contact you about your query.

Via Social Media
Twitter @HeathrowExpress or Facebook.

Assisted Travel Tel: 02087572700 / 08001971329

Compensations for delays
If your journey on Heathrow Express is delayed by more than 15 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 30 minutes, you will be entitled to compensation equal to 100% of the Heathrow Express portion of your journey. Any delays 15 minutes or less will not be entitled to a refund.

You can also apply for a compensation claim via post, please post your original ticket along with a cover letter giving the reason for your claim request to:

Customer Relations Department

Heathrow Express

Freepost LON 16331

London

W2 6BR

For more detailed information on claiming compensation for delays, please refer to section 4.3 of their Conditions of Carriage.