Stansted Express

Stansted Express is operated by Greater Anglia under its parent company, Abellio Group.

Abellio Group successfully manages public transport contracts in Europe, delivering rail and bus services in the UK, Germany and the Czech Republic. In the UK, the group manages the ScotRail franchise and Merseyrail concessions and operates buses through Abellio London and Surrey.

Stansted Express Customer Services details
Primary Phone: 03456007245
Email address:

Customer Contact Centre
Stansted Express
Norwich Station

Assisted Travel: 0800 028 2878

Delay Repay
Get compensation from 30 minutes onwards.

If you hold a valid ticket for your journey, you can claim compensation for delays of 30 minutes or more, no matter what the reason.

Delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used.