TFL Rail

TFL Rail began managing the Liverpool Street to Shenfield rail service in May 2015. Currently operating as TfL Rail, this service forms the part of the Elizabeth line.

TFL Rail customer services contact details
Primary Phone: 0343 222 1234 (TfL call charges)
Fax: 0343 222 7000
Textphone: 0800 112 3456 (08:00-20:00 seven days a week)

Refunds for delays
If you were delayed on London Overground or TfL Rail services and arrived at your destination more than one hour late

To apply for a refund as set out in the National Rail Conditions of Carriage, please write to the TFL Customer Services team within 28 days of the delay:
TfL Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES

You will need to provide details of your journey including date, time and how long you were delayed for, as well as either:
Your Oyster card number
Your original paper ticket, or
A copy of your season ticket and photocard https://tfl.gov.uk/fares-and-payments/replacements-and-refunds/refunds-for-delays