Basingstoke train station is a key transport hub in Hampshire. Basingstoke train station offers direct connections to London, the South Coast, the Midlands, and the North. South Western Railway runs frequent services to London Waterloo and destinations towards Southampton, Bournemouth and Weymouth, while CrossCountry links the town with Birmingham and the North.
Basingstoke train station serves as a major interchange between South Western Railway, Great Western Railway, and CrossCountry services. Basingstoke is served by South Western Railway and GWR. The Basingstoke railway station is therefore useful for both regional travel and longer-distance journeys.
Trains to Basingstoke from London take 1 hour 7 minutes. GWR trains connect Reading to Basingstoke in 24 minutes. CrossCountry trains provide direct services to Birmingham New Street and Manchester Piccadilly from Basingstoke train station. Other CrossCountry services connect with Manchester Piccadilly and destinations farther north.
Live departures and arrivals can be viewed for Basingstoke station. Check departures and arrivals before travelling, especially when engineering work affects London Waterloo services. Trains departing for London Waterloo normally use the eastbound routes, but passengers should confirm the platform before boarding.
Compare fares before booking to London Waterloo, Reading, Birmingham and other destinations. Advance fares, Railcards and split tickets can reduce the price of some journeys.
Check London Waterloo departure times, compare London Waterloo fare restrictions and confirm connections at London Waterloo before travel.
Station Area Map
Basingstoke station has five platforms accessible via a subway. The main entrance on Station Hill leads into the main booking hall and the ticket gateline. From the main entrance, passengers can reach all the platforms via lifts.
The rear entrance provides level access to Platforms 4 and 5 during its published weekday hours. This level access is limited to the stated periods. The rear entrance also connects to the other platforms via lifts, but outside its opening hours, a stepped subway must be used. The stepped subway remains the route from that side when the secondary access is closed. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections without a pavement. This alternative step-free route via the street is approximately 380m long and includes missing dropped kerbs so that passengers may prefer the signed route through the main building.
The station access note should be checked before travel, as lift or entrance arrangements may change.
Station Details and Facilities
Address
Basingstoke railway station
Station Hill
Basingstoke
Hampshire
RG21 5NB
Ticket Office and Self-Service Ticket Machine
The ticket office is located on Platform 1. The ticket office can sell tickets for any National Rail destination, and staff can sell tickets to smartcards, including Flexi Seasons.
Ticket vending machines are located in the main booking hall and beside the entrance serving Platforms 4 and 5. A ticket machine can be used to buy or collect train tickets without booking fees. Another machine is available near Platform 4.
Ticket Office Opening Hours
Basingstoke ticket office opens Monday to Friday 06:00 to 21:30.
Basingstoke ticket office opens Saturday 06:00 to 21:30.
Basingstoke ticket office opens Sunday 07:00 to 21:30.
Station Opening / Staffing Hours
Basingstoke station opens before the first train departs.
Basingstoke station closes after the last train departs.
Staff assistance is available whenever trains are running.
Ticket Barriers
The ticket gateline is beside the ticket hall. Keep a valid ticket ready before passing through the barriers.
Ticket Machines
Accessible ticket machines are available in the ticket hall and near Platform 4. The controls have space in front for a wheelchair to manoeuvre.
Smartcards
Smartcard Issued / Validator / Top Up
Smartcards can be issued, validated and topped up. Self-service facilities can load supported products.
Pre-Purchase Collection
Pre-purchased tickets can be collected from the machines.
Station Accessibility and Step-Free Access
Step-Free Category B2 Access
This is a step-free Category B2 station. The free Category B2 station designation means that accessible routes exist, although the route varies by entrance and time of day.
Basingstoke train station offers step-free access to all platforms. Passengers can use lifts from the principal entrance to reach every platform.
Lift Access
The main route reaches each platform by lift. From Platforms 4 and 5, passengers can reach the other platforms via lifts. Check lift status before setting out.
Ramps for Train Access
Ramps are kept on site to help passengers board and leave trains.
Induction Loop
Induction loops are available at designated listening areas and ticket counters.
Accessible Ticket Machines
The controls are positioned at a suitable height for wheelchair users.
Accessible Booking Office Counter
Low-level counters and induction loops are provided in the ticket hall.
Wheelchairs Available
Wheelchairs are available.
Impaired Mobility Set Down
The accessible set-down point is off Alencon Link. It is on the same side of the road as the station entrance.
Accessible Toilets
Accessible toilets are provided on Platforms 1, 2/3 and 4. National Key toilets are located on Platform 1 and Platforms 2/3; a RADAR key is required to operate them. National Key toilets are located on Platform 4 and another signed platform area; a RADAR key operates them.
A RADAR key is available from station staff upon request. A spare key is available from station staff upon request. Another key can be obtained through the National Key Scheme at 12 City Forum, 250 City Road London EC1V 8AF. The scheme correspondence also lists 12 City Forum, 250 City Road, London EC1V 8AF.
Getting to and from the Station
Accessible Taxis
Accessible taxis are normally available through local operators, although booking may be sensible for a particular vehicle type.
Bus Services
A bus stop and local bus connections are available nearby for an onward journey into the town and surrounding areas.
Staff Help
Staff Help Available
Station staff are available to assist customers boarding and alighting trains while services are running. Make yourself known at the gateline or on the platform.
Assisted Travel
You can book assistance up to two hours before a journey with South Western Railway. Staff will still try to help if assistance has not been booked and will support you onto your preferred train.
Disabled Persons Railcard discounts may apply to eligible fares.
Helpline Contact
Passenger Assist: 0800 528 2100
The helpline operates 24 hours a day except Christmas Day and Boxing Day.
Station Facilities
Basingstoke station facilities include toilets, retail, refreshments, seating, Wi-Fi and passenger information.
Telephones
Basingstoke train station provides indoor waiting rooms and public telephones.
ATM
A cash machine is available.
Toilets
Toilets are available at Basingstoke station. The toilets are located on all the platforms. National Key facilities are provided across the principal platform groups and use the access arrangements described above.
Baby Changing
Baby-changing and Changing Places facilities are available.
Refreshments
There are cafes and waiting rooms on platforms 2, 3, and 4. A station buffet and other refreshments are available.
Shops
Shops are available inside the building. A post box is listed outside the building. There is no first class lounge.
Waiting Room
Waiting facilities are open across the platform areas.
Seated Areas
Seating and sheltered areas are available.
CCTV
CCTV is in operation throughout the passenger areas.
Passenger Information Systems
Screens show live departures, arrival information, platform details and service updates.
Passenger Services
Ticket Gate
The gates control access between the concourse and platform routes.
Customer Services
Please get in touch with our Customer Service Centre on 0345 6000 650. Contact our Customer Service Centre for ticketing, complaints and general journey support.
Customer Help Points
Customer help points are available on every platform. The customer help points provide information and a way to request assistance.
Lost Property Contact Available
Lost property enquiries are handled through South Western Railway. The office associated with the service is at London Waterloo and is normally open Monday to Friday, excluding a bank holiday. There is no dedicated lost property office in this building.
Car Parking
Car Parking
Basingstoke station has a car park opposite the main entrance. The main parking provision is split between Basingstoke Bunnian Place and North Yard Multi-Storey Car Parks, with a separate premium facility.
Name
Basingstoke Bunnian Place and North Yard Multi-Storey Car Parks
Operator
South Western Railway parking services
Spaces
170.
Type
Compounds and racks.
The principal facility has 1,207 spaces, while the premium facility has 20 spaces.
Daily Charge / Notes
Peak: £11.00
Off-peak: £5.50
Saturday, Sunday and bank holiday: £5.50
The North Yard Multi-Storey car park has EV charging points. RingGo codes differ between Bunnian Place, the North Yard Multi-Storey and the premium car park.
Accessible Spaces
Blue badge parking spaces are available. Blue Badge holders must display a valid badge and register for complimentary parking. Where a short-stay disabled parking space is provided, observe the signed time limit.
Cycling
Cycle Storage Availability
Basingstoke train station has secure cycle storage with 170 racks.
Sheltered
Yes.
Spaces
Type
Compounds and racks.
Location
In the car park and on Platform 4.
Cycle Storage CCTV
Yes.
Other Transport
Location for Rail Replacement Services
Replacement buses leave from the forecourt off Alencon Link. Follow temporary signs if engineering work changes the location.
Taxi Rank
The taxi rank is opposite the entrance via Braine L'Alleud Road. Private-hire vehicles and black cabs also use the station entrance area.
Bus Service
Local services connect with the town centre and surrounding districts.
Tube, Overground and Tram Links
There are no Tube, Overground or tram services. London Waterloo provides onward connections with London transport.
General Information
Station Operator
South Western Railway
Station Code
BSK
Staffing Level
Full time
The Vyne is a National Trust Tudor palace and estate accessible by taxi from Basingstoke train station.
Festival Place shopping centre offers a wide range of retail, restaurant, and cinema options near Basingstoke train station.
Frequently Asked Questions
Is Basingstoke station step-free and accessible?
Yes. The Category B2 layout provides accessible routes to each platform, although the route from the secondary entrance varies by time of day.
Is there car parking at Basingstoke station?
Yes. The car park includes standard, premium and accessible options. Check current charges before leaving your vehicle.
Is there cycle storage at Basingstoke station?
Yes. Secure, sheltered compounds and racks are available.
What are the ticket office opening hours at Basingstoke station?
The published hours are 06:00–21:30 on weekdays and Saturday, and 07:00–21:30 on Sunday.