Crewe Train Station, located on Nantwich Road, Crewe, Cheshire CW2 6HR, is one of the most important railway interchanges in the North West of England. The station serves the town of Crewe in Cheshire, and frequent trains to Crewe make it a major gateway for passengers travelling across the region and on longer-distance journeys across the UK.
Crewe station opened in 1837 and is a key railway hub. Its position on the West Coast Main Line has made it a vital part of Britain's railway network for nearly two centuries. The town of Crewe grew around the railway, and the station remains strongly linked with the area's rail heritage today.
Crewe Railway Station is served by Avanti West Coast and other operators, with regular trains to London Euston, Manchester, Liverpool, Birmingham New Street, Chester, North Wales, South Wales and Scotland. Popular journeys include Crewe to Chester and Crewe to Holyhead. It takes approximately 1 hour and 15 minutes to Manchester Airport.
Live train running information is available on departure screens and through operator journey planners. At the station, customer information screens, platform displays and audio announcements provide updates on departures, arrivals, platform numbers, operator details, service information, security and safety announcements.
Today, Crewe Rail Station provides a practical range of facilities for commuters, visitors and connecting passengers. These include a ticket office, ticket machines, accessible ticket machines, waiting rooms, toilets, accessible toilets, customer support, step-free routes, cycle parking, car parking, shops, cafes, and passenger support for those who need help with their journey.
Station Area Map
The main entrance leads into the booking hall and station concourse. From the station concourse, passengers can reach the ticket office, self-service machines, ticket gates, seating, shops, cafes and platform access routes.
Crewe Rail Station has 12 platforms. The overbridge at Crewe Station links the main station with the platforms, while lifts provide access to all platforms. Platforms 5 and 6 are important interchange areas. Platform 5 includes a waiting area, and the Calm Corner is there.
Station access note: Category A. This station has step-free access to all platforms. Category A: This station has step-free access through lifts and signed routes. Step-free access category A is useful for passengers with reduced mobility. The passenger assistance meeting point is the area opposite the ticket barriers on the main concourse.
Station Details and Facilities
Address
Crewe railway station
Nantwich Road
Crewe
Cheshire CW2 6HR
Ticket Office and Self-Service Ticket Machine
The ticket office and self-service ticket machine are in the booking hall. A ticket machine can be used to buy tickets, check fares, and collect pre-booked tickets.
Ticket Office Opening Hours
Monday to Friday: 05:30 – 20:00
Saturday: 05:30 – 19:00
Sunday: 08:10 – 19:00
Station Opening / Staffing Hours
The station's opening hours support services throughout the day and into the late evening. Station staff are available Monday to Sunday, with help available during opening hours for boarding.
Ticket Barriers
Ticket barriers are in use at the main station.
Ticket Machines
A ticket machine is available there. Another ticket machine may also be used for collection.
Smartcards
Smartcard Issued
Smartcards are not currently issued here.
Smartcard Validator
A smartcard validator is available at the gates.
Smartcard Top Up
Smartcards can be topped up at the ticket office where supported.
Pre-Purchase Collection
Pre-purchase collection is available from the collection ticket office. Pre-purchased collection is also available from the ticket machine.
Station Accessibility and Step-Free Access
Crewe Railway Station has mobility access across the site.
Step-Free Category A Access
Access to all platforms is provided via lifts and signed routes.
Lift Access
Lifts are available between the entrance, concourse and platforms.
Ramps for Train Access
Ramps are available. Speak to a member of staff if you need help boarding.
Induction Loop
An induction loop is available at the station.
Accessible Ticket Machines
Accessible ticket machines are available in the Nantwich Road ticket hall.
Impaired Mobility Set Down
A set-down point is available for drop-off and pick-up.
Assistance Meeting Point
The passenger assistance meeting point is opposite the barriers. This meeting area is signed from the entrance.
Helpline
Passenger assistance is available while trains are running and can be booked in advance. Passenger assistance is available for boarding and alighting.
Customer Help Points
Help is available through station information points.
Staff Help
Station staff can help with routes, ramps, tickets and boarding support. Wheelchairs are available for use at Crewe station.
Accessible Toilets
Accessible toilets are available. National key toilets are located on platforms 5 and 6 and are operated by a RADAR key. A Changing Places toilet is available on Platform 6.
Getting to and from the Station
Taxi Accessibility
Yes, accessible taxis can be requested locally, but passengers needing a wheelchair-accessible vehicle should book in advance.
Bus Services
Local buses stop close to the station and connect with the town centre, nearby hotels and local neighbourhoods. Bus services are useful for onward travel to central Crewe.
Staff Help
Staff Help Available
Help is available Monday to Sunday, including during the station's opening hours and boarding hours.
Assisted Travel
Assisted travel covers boarding, alighting and moving through the station.
Helpline Contact
Book assisted travel through Passenger Assist or speak to a member of staff when you arrive.
Station Facilities
First Class Lounge
The First Class Lounge is above platform 5 for eligible Avanti West Coast Business, First Anytime and Advance First passengers using Avanti West Coast services.
Typical opening hours are Monday to Friday, 05:30 – 19:00; Saturday, 08:00 – 18:00; and Sunday, 08:30 – 18:00.
Telephones
Telephones are available.
ATM
ATM facilities are available.
Toilets
Concourse toilets and platform toilets are available. Toilet opening times are usually Monday to Friday, 04:00 – 02:00; Saturday, 04:00 – 02:00; and Sunday, 06:00 – 02:00. These facilities are near the central platform areas.
Baby Changing
Baby changing facilities are available.
Public Wi-Fi
Public Wi-Fi is available throughout Crewe Train Station.
Refreshments
There are shops and cafes available at Crewe station.
Waiting Room
Waiting rooms and seated areas are available. Platform 5 has the Calm Corner, and platform 6 has nearby waiting facilities.
Seated Areas
Seating is provided throughout the station.
CCTV
CCTV operates across the station.
Post Box
A post box is available.
Trolleys
Trolleys are available.
Passenger Services
Ticket Gate
Ticket gates are in use.
Customer Services
Avanti West Coast provides customer services. Audio announcements provide platform information, train running details, service information and safety announcements. Staff can also help with a customer information enquiry.
Information Points
Help points are available for passenger support.
Lost Property Contact Available
Avanti West Coast handles lost property.
Car Parking
Crewe station has 777 car parking spaces available. Crewe station has 777 car parking spaces. Crewe station offers both short-stay and long-stay parking options. Crewe station's car park is open 24 hours a day. Daily parking costs £12.50 at Crewe station.
The car park is suitable for rail users and non-rail users. The Weston Road car park is useful for eastern access. The Weston Road car park is open 24 hours. A third reference for Weston Road car park helps drivers identify the correct side of the station. The car park has accessible spaces and signed pedestrian routes. The car park also supports short stays. The car park is beside the station. The car park route is signed from the entrance. Check car park signs before leaving your vehicle. The main car park is open daily. This car park is managed for rail passengers. A final car park check before payment is recommended.
Name
Main parking area
Operator
Avanti West Coast
Spaces
777 spaces.
Daily Charge
Daily charge: £12.50.
Accessible Spaces
Accessible parking spaces are available.
Cycling
Cycle Storage Availability
Bike parking is available.
Sheltered
Sheltered parking is available for bikes.
Spaces
There are around 186 spaces.
Type
Stands are provided.
Location
Bike stands are located across the platforms and parking areas.
Bike Storage CCTV
CCTV covers the bike areas.
Other Transport
Location for Rail Replacement Services
Rail replacement coach services use the station's side. Rail replacement coach services can be reached from platform 12 by the undercover walkway to and from the horse landing. Follow the signed order between platforms 6 and 12 when changing for replacement coaches.
Taxi Rank
A taxi rank is outside the station.
Bus Service
Bus service details are shown near the entrance.
Tube, Overground, and Tram Links
There are no Tube, Overground or tram links.
General Information
Station Operator
Avanti West Coast
Station Code
CRE
Staffing Level
Full-time
Frequently Asked Questions
Why is Crewe such a big station?
Crewe is large because several major rail routes meet here, including routes to London, Manchester, Liverpool, Chester, North Wales and Birmingham New Street. Birmingham New Street is one of the key interchange routes. Its railway history makes it a major interchange.
What facilities are at Crewe station?
Facilities include the ticket office, ticket machines, accessible toilets, public Wi-Fi, shops, cafes, parking, assisted travel, and waiting rooms. A Changing Places toilet is available on Platform 6.
How big is Crewe station?
The station has 12 platforms and 777 parking spaces. Platforms 5 and 6 are busy interchange areas, especially for passengers changing between long-distance and regional trains.
What is near Crewe station?
Nearby places include the town centre, hotels, shops, cafes, the Mornflake Stadium, Crewe Heritage Centre and Nantwich Road. The area is convenient for short taxi journeys.
How to get to Crewe train station?
Use Nantwich Road, Crewe. Drivers can use the station car park, buses stop nearby, cycle stands are available, and taxis use the rank outside the entrance. Passengers with luggage should allow extra time to reach the correct platform.