Norwich train station serves as a primary transport hub for Norfolk. Norwich railway station is the terminus of the Great Eastern Main Line and an important gateway in eastern England. Greater Anglia primarily serves Norwich train station. East Midlands Railway also operates here. Norwich station is served by Greater Anglia and East Midlands Railway. Norwich also has direct rail links to several regional destinations, while frequent local connections serve the city.
Trains from Norwich to London Liverpool Street take about 2 hours. The Breckland Line connects Norwich to Cambridge. The Bittern Line runs from Norwich to Sheringham. Norwich connects to Great Yarmouth on two Wherry Lines branches. East Midlands Railway operates services from Liverpool to Norwich. Greater Anglia runs direct departures to London, Cambridge, Great Yarmouth, Lowestoft and Sheringham.
Norwich station has six platforms for train services. Additional rail links connect Norwich with destinations across East Anglia, so trains to Norwich arrive from a wide spread of regional towns and cities. Trains departing for London, Cambridge, Sheringham and Great Yarmouth are mainly operated by Greater Anglia, while East Midlands Railway runs the Liverpool route. Other departures offer regional connections throughout the timetable. More departures operate throughout the day. Additional departures run at peak periods. Check live arrivals before travel because train services and times can change. Passengers can check departures before travel.
Norwich station opened on 3 May 1886. The present Norwich railway station dates from that Victorian development. The new station cost £60,000 to build. Platform 6 was added in 1954. Norwich station was bombed during World War II. The station was nationalised on 1 January 1948. The station was renamed Norwich on 5 May 1969. Today, Norwich railway station remains an important regional terminus.
Station Area Map
Norwich train station is situated in the Riverside district. The city centre is around a 15-minute walk away. The main entrance is located on Station Approach, near the River Wensum and Carrow Road.
A taxi rank is located outside Norwich train station's main entrance. Frequent bus routes operate from the station forecourt. Passengers changing from rail to local transport can continue from the forecourt. First, routes 25 and 35 offer connections towards the city and the University of East Anglia. Norwich train station is also within walking distance of Riverside shops and leisure venues.
Station Details and Facilities
Address
Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF
England
Ticket Office And Self-Service Ticket Machine
Norwich station has a fully staffed ticket office. The ticketing system at the station includes self-service options.
Ticket Office Opening Hours
Monday to Friday: 04:45–20:45
Saturday: 04:45–20:45
Sunday: 06:45–20:45
The counter is open at the times above. On bank holidays, check the operator's website because arrangements can vary.
Station Opening / Staffing Hours
The building remains open from early morning until late at night. Train service operation continues throughout the operating day, and help is available during service.
Ticket Barriers
Gates control access between the concourse and the boarding area.
Ticket Machines
Self-service machines are available for purchases and collection. A help button can be used to request support, with an on-screen link to contact the operator.
Smartcards
Smartcard Issued / Validator / Top Up
Greater Anglia smartcards can be issued, validated and topped up at Norwich.
Pre-Purchase Collection
Pre-purchased fares can be collected from self-service machines before boarding.
Station Accessibility And Step-Free Access
Step-Free Category A Access
Step-free access is available throughout Norwich station. Norwich railway station is Category A, and level routes cover every boarding area. The level layout means step-free access does not depend on lifts. This step-free access arrangement gives passengers a level route from the entrance to the boarding areas. A further step-free access route is available from the forecourt.
Lift Access
Passenger lifts are not required because every boarding area is accessible via a level route.
Ramps For Train Access
Ramps are available to assist passengers in boarding or alighting.
Induction Loop
An induction loop is provided at designated listening areas.
Accessible Ticket Machines
Dedicated machines are not currently listed, but a low-level counter is available.
Impaired Mobility Set Down
The set-down area is beside the main entrance.
Assistance Meeting Point
The meeting location is the information desk in the booking hall.
Helpline
Greater Anglia's assisted-travel helpline offers support for journeys.
Customer Help Points
Formal support terminals are not listed, so passengers should ask an employee or use the machine support function.
Staff Help
Station staff can help with boarding and alighting. A second member of the station staff can assist if plans change.
Accessible Toilets
RADAR-key toilets are available for eligible passengers.
Getting To And From The Station
Accessible Taxis
Suitable taxis can be arranged using local operator details displayed at Norwich station.
Bus Services
Frequent buses leave from the forecourt, including routes towards central Norwich and the university.
Staff Help
Staff Help Available
Help is available throughout the day. Greater Anglia offers support for boarding, alighting and luggage where possible.
Assisted Travel
Passengers can request assistance in advance or use Turn Up and Go on arrival.
Helpline Contact
Call 0800 028 28 78 for travel assistance. For general enquiries, use 0345 600 7245.
Station Facilities
Telephones
Public telephone availability is not highlighted in the current operator listing, so confirm this before relying on the facility.
ATM
A cash machine is available.
Toilets
There are toilets available at Norwich station. Standard toilets are located beside the fifth boarding area, and accessible toilets are available for RADAR key holders.
Toilets are open Monday to Friday 04:30–23:00, Saturday 04:30–23:00 and Sunday 06:30–23:00. They are unavailable outside these times.
Baby Changing
Baby-changing facilities are provided.
Public Wi-Fi
The station offers public Wi-Fi for customers.
Refreshments
Food and drink outlets include AMT Coffee, Costa Coffee, Starbucks, Subway and vending machines. A free water refill facility is located on the concourse.
Waiting Room
The main waiting room is beside the first boarding area, with another beside the fifth. The second room is available until 23:00.
Seated Areas
Seating is provided in the passenger areas, with further seating near the sheltered areas. Additional seating is available around the terminus.
CCTV
CCTV is in operation.
Post Box
Greater Anglia lists a post box as available.
Trolleys
Trolleys are available for passengers.
Passenger Services
Ticket Gate
Gates are in use.
Customer Services
The hours shown for the Customer Relations Team are Monday to Saturday 08:00–20:00, Sunday 10:00–20:00, and bank holidays 09:00–18:00. These hours apply to the Customer Relations Team on 0345 600 7245, option 8. This team is closed on Christmas Day and Boxing Day.
For holiday travel, check this page before setting out. Some facilities may be closed on Christmas Day and Boxing Day, even where normal daily information is shown.
Lost Property Contact Available
Lost property reporting is available around the clock, including bank holidays. See the Greater Anglia page for the current process.
Car Parking
Car Parking
The main car park is beside the building and is managed by Saba. The primary car park has 70 spaces and is open from 04:30 to 01:30 daily. Other station parking areas are listed as continuously available.
Name
Norwich Station Car Park.
Operator
Saba Park Services UK Limited.
Spaces
The principal car park has 70 spaces. National Rail lists five Blue Badge spaces.
Daily Charge / Notes
The current daily price is £15.50, with an off-peak price of £14.50. Check parking information before travel because prices and availability can change.
Accessible Spaces
Blue Badge bays are available near the building.
Cycling
Cycle Storage Availability
Norwich station provides cycle storage facilities.
Sheltered
Yes.
Spaces
There are 442 cycle spaces.
Type
Racks.
Location
Cycle parking is located next to the entrance near the bus stops.
Cycle Storage CCTV
Yes.
Other Transport
Location For Rail Replacement Services
Replacement buses pick up and set down at the bus stops on the forecourt outside the entrance.
Taxi Rank
A taxi rank is outside the main entrance for passengers arriving by rail.
Bus Service
First operates frequent local routes around Norwich and to nearby towns and villages.
General Information
Station Operator
Greater Anglia.
Station Code
NRW.
Staffing Level
Full time.
Passenger information includes departure screens, arrival screens and announcements. Departures are shown alongside scheduled arrivals, and passengers should check the displays for the latest time and boarding location. Arrivals may change at short notice during disruption, so confirm the arrival time before meeting a train.
When planning a journey, compare Advance, Off-Peak and Railcard fares before booking. Greater Anglia says booking directly avoids a booking fee on its own site. Different departures may have different journey times and fares, so compare the departure time, journey duration and price before choosing a departure.
For regional and longer-distance journeys, Greater Anglia and East Midlands Railway offer different ticket types depending on the route. Advance booking can reduce the cost of some journeys. Check live arrivals, train departure and running information before leaving home, as boarding arrangements can change during disruptions.
Frequently Asked Questions
How Do I Find Cheap Train Tickets to Norwich?
Compare Advance, Off-Peak and Railcard fares before booking. The lowest fare varies by travel date and time, so compare available departures before paying.
What Time Does the Ticket Office at Norwich Station Open?
It opens at 04:45 on weekdays and Saturdays, and at 06:45 on Sundays. The office remains open until 20:45. Around bank holidays, confirm the latest timetable before travelling. Early trains can still be checked on the departure displays.
Is Norwich Station Accessible for Passengers With Reduced Mobility?
Yes. Norwich train station offers comprehensive connections and accessible features. It has level routes, boarding ramps, an induction loop, wheelchairs and an accessible set-down area. Trains departing can be reached without using stairs.
Is There Car Parking at Norwich Station?
Yes. The main car park is available every day, and the principal area has 70 spaces. Other parking areas are also listed. Check live capacity and the latest price before driving to Norwich railway station.