merseyrail liverpool yellow train at empty platform with footbridge overhead

Merseytravel owns Merseyrail, and Serco and Abellio are the operators. The network runs services around Liverpool, Cheshire, and Lancashire.

There are three lines in all: The Northern Line, The Wirral Line and The City Line.

110,000 passengers travel on The City Line every weekday; it is the most used urban network outside London. There are 68 stations and 75 miles of track on this line.

Merseyrail Train Map

When travelling with Merseyrail, you have plenty of destinations to choose from across Merseyside, Cheshire and Lancashire.

You can reach Liverpool city centre on many of the trains in operation. If you prefer a trip to the seaside, you may choose to go to Southport, New Brighton, or Ellesmere Port.

Manchester Airport is on the Wirral Line, so if you’re looking to go on holiday abroad, you can easily take a train here.

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Merseyrail Customer Relations

Telephone: 0151 555 1111
Open Monday to Friday 07:00 - 19:00

WhatsApp: 0151 555 1111
Open Monday to Saturday 06:00 – 23:30 Sunday 10:00 - 18:00

Post: Merseyrail, 9th Floor Rail House, Lord Nelson Street, Liverpool L1 1JF

Cycle Reservations: 0151 702 2071

Assisted Travel: 0800 0277 347
Open Monday to Friday 07:00 - 19:00

Lost Property: 0151 955 2368
Open Monday to Friday 07:00 - 10:00 and 15:00 to 18:00

Service Disruptions

It is worth checking for any disruptions before you travel with Merseyrail. Engineering works or bad weather may affect your journey.

You can keep up to date with any changes to services on the Merseyrail service updates page.

Delay Repay

Should there be a delay to your Merseyrail journey of over 30 minutes, you can claim compensation.

When requesting a refund for a single ticket, you would receive the full ticket cost. If you have a return ticket, Merseyrail will refund you 50%.

If your journey involved travel on other networks but the delay were on a Merseyrail train, you would receive 20% of your ticket cost back in compensation.

You can find more information on the Merseyrail Delay Repay page.

Frequently Asked Questions

Is Merseyrail a metro?

Merseyrail has 52 metro trains on their network. Some services run to underground stations.

Is Merseyrail part of National Rail?

Merseyrail trains are part of the National Rail network, even though its Northern and Wirral lines are largely isolated from the rest of the network.

How fast do Merseyrail trains go?

Merseyrail trains can reach top speeds of 75mph. In January 2020 52 new Class 777 trains were introduced to the network, These have the same top speed as the current Class 507 and Class 508/1 trains.

What time is off-peak on Merseyrail?

Off peak tickets can be used on Merseyrail at all times except 06:31 - 09:29 Monday to Friday.