Arriva Trains Wales

Arriva Trains Wales is a train operating company that runs train services across Wales and the Welsh Marches. With a fleet of 125 trains, Arriva Trains Wales typically operates 955 services per day, travelling around 13.7 million miles every year.

Arriva Trains Wales' Stations
On top of the Welsh stations that Arriva Trains Wales manage, this train operating company also control three English stations: Shrewsbury train station, Hereford train station and Chester train station.

Cycle Reservations Tel: 0845 601 4873

Assisted Travel Tel: 08453 003 005

Ways to contact Arriva Trains Wales

If you have a real time query the quickest way to get in touch is to call or tweet Arrive Trains Wales.

Telephone
03333 211 202, between 8am and 8pm Monday to Saturday, 11am until 8pm on Sundays. If you prefer to talk to them in Welsh, please call 03333 211 202 & select option 1.

Twitter
Tweet @ArrivaTW between 8am and 8pm Monday to Saturday, 11am until 8pm on Sundays.

All other contact
The quickest way to get in touch is to use one of the contact methods above.

Alternatively you can contact Customer Relations by e-mailing customer.relations@arrivatrainswales.co.uk.

Post
Their address is:
Arriva Trains Wales
St. Mary's House
47 Penarth Road
Cardiff
CF10 5DJ

Claiming compensation?
You can pick up a form from any of their staffed stations.

You can write to Arriva Trains Wales at:
Customer Relations
Arriva Trains Wales
FREEPOST RLTR-HBCR-LLTH
St Mary's House
47 Penarth Road
Cardiff
CF10 5DJ

You will need to provide the following information with your claim:
1. The date of your journey
2. The time your train was due to depart
3. The stations you were travelling from and to
4. How long the delay was
5. You will need to provide your ticket for the delayed journey. If you no longer have your ticket they may accept other proof of travel such as your booking confirmation.