greater anglia train on route

Greater Anglia Trains

Greater Anglia is jointly owned by Abellio and Mitsui, with Abellio running other services across the country. Greater Anglia has 266 trains on the East Anglia line and calls at a total of 170 stations.

They operate across East Anglia, mainly providing services for commuters to London; from Cambridge, Southend, and Colchester. As well as these commuter routes, there are also regional routes between Norwich, Peterborough, and Ipswich.

Another major service Greater Anglia Trains operates is the Stansted Express for those looking to reach Stansted Airport. This regularly runs from London Liverpool Street.

Greater Anglia Train Map

Greater Anglia can transport you across all the major cities in East Anglia including Ipswich, Norwich, Cambridge, and Peterborough. With our train map, you can plan your journey, before buying tickets with us. If you’re travelling to London, you can also reach London Liverpool Street from any of the Greater Anglia line's departure points.

Greater Anglia is an excellent operator to travel with for holidays. They can transport you to the popular UK seaside destinations of Southend and Great Yarmouth. If you fancy a trip further afield, take the Stansted Express to catch a Stansted Airport flight.

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Greater Anglia Customer Relations

Telephone: 0345 600 7245 (Option 8)

Email: [email protected]

Open Monday to Saturday 08.00 - 20.00
Sunday 10.00 - 20.00
Bank Holidays 08.00 - 18.00

Post: Freepost Greater Anglia Customer Relations

Cycle Reservations: 0345 600 7245 (option 8)

Assisted Travel: 0800 028 2878

Lost property: 0345 600 7245 (option 7)

Service Disruptions

Sometimes bad weather or work on the lines can disrupt trains.

To check the status of your journey with Greater Anglia, visit

Delay Repay

You can claim a refund on your Greater Anglia ticket if there are delays to your journey. Compensation is given according to the length of the delay, as follows:

15 to 29 minutes - 25% of the cost of your single ticket or 12.5% of the cost of your return ticket
30 to 59 minutes - 50% of the cost of your single ticket or 25% of the cost of your return ticket
60 to 119 minutes -
100% of the cost of your single ticket or 50% of the cost of your return ticket
120 minutes or longer - 100% of the cost of your ticket whether single or return

More information can be found on the Greater Anglia Delay Repay page.

Greater Anglia upgrades services with new, faster Bombardier trains!

Greater Anglia is in the process of launching a brand new fleet of 133 bombardier trains, which can run at a max speed of 100mph on the rail network. They have reached top speeds of 110mph during testing.

With enhanced braking, acceleration, and less sway the trains will be able to operate at near to max speed for more of their journey. Every single train on the network will be replaced, with the first installed in December 2020. Other improvements on the new, state of the art trains include underfloor heating, WiFi, USB charging and better information systems.

Frequently Asked Questions

How do I contact Greater Anglia?

You can contact Greater Anglia by phone on 0345 600 7245 or by E-Mail at [email protected] they are open Open Monday to Saturday 08.00-20.00, Sunday 10.00-20.00 and 08.00-18.00 on Bank Holidays.

What time do Greater Anglia trains stop running?

Greater Anglia runs trains until about midnight on busier lines, with services resuming in the morning from about 05:00. The Stansted Express however normally runs from 04:30 with trains on some days departing London Liverpool Street station as early 03:40.

Is Greater Anglia part of National Rail?

Greater Anglia is one of 28 privately owned train operating companies that are members of National Rail and their Rail Delivery Group which promotes railway services and harmonises ticketing.

How fast do Greater Anglia trains go?

Greater Anglia Trains run at a max speed of 100mph on the rail network, though this is only on quieter sections outside congested areas. They have been up to speeds of 110mph in testing.

Do Greater Anglia trains have WiFi?

Most Greater Anglia Trains have free Wifi with a speed of 1.2mb/s and all passengers given a data allowance of 90mb.

How much luggage can I take with me on Greater Anglia trains?

You can take two large items of hold luggage and one item of hand luggage on Greater Anglia Trains. If taking lots of luggage we would recommend travelling during off peak hours as these trains can get busy.

What are Greater Anglia’s peak hours?

Greater Anglia’s peak hours of departure from London Liverpool Street are before 9:30 and between 16:29 and 18:34 on weekdays, you can’t use off peak tickets during these times. If you are arriving at London Liverpool Street you must arrive before 10:00.

Where do Greater Anglia trains run?

Greater Anglia Trains runs across East Anglia, with intercity services regularly available from Cambridge, Southend and Colchester into London. Regional services also operate between these cities and smaller destinations, with the Stansted Express also regularly running to Stansted Airport.