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Scotrail is owned by Abellio, who has operated the franchise since taking over from First Scotrail in April 2015. Abellio will stop running the network in March 2022 because of poor performance on the line.

Scotrail trains call at 352 stations across Scotland, as well as Tyne & Wear, Cumbria and Northumberland in England. The network operates three types of services: commuter trains, regional trains and intercity trains.

Scot Rail Train Map

With Scotrail you can travel across the whole of Scotland, from the North of England. If you’re looking to travel to the cities of Edinburgh, Glasgow, Dundee or Aberdeen, you can do so from Carlisle or Newcastle.

You can reach the Highlands by travelling to Oban, Fort William, Mallaig and Kyle of Lochalsh. If you want to go even further North, why not take a train to Wick or Thurso, passing through Inverness.

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Scot Rail Customer Relations

Telephone: 0344 811 0141

Post: FREE POST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH

Cycle Reservations: 0344 811 0141

Assisted Travel: 0800 912 2 901

Lost Property: 0141 335 3276

Service Disruptions

Before you leave to catch your train, make sure to check if there are any disruptions on the line. Bad weather or signal failures may affect your journey.

You can find out if your journey has been affected on the Scotrail service updates page.

Delay Repay

If there is a delay of over 30 minutes to your journey, you can get some form of refund.

You will receive compensation for delays to services, as follows:

30 to 59 minutes delay: 50% of the cost of your single ticket or 25% of the cost of your return ticket
1 hour to 1 hour 59 minutes delay: The full cost of your single ticket or 50% of the cost of your return ticket
2 hours delay or more: The cost of your single or return ticket

Claim a refund using the Scotrail Delay Repay form.

Frequently Asked Questions

Who is ScotRail owned by?

ScotRail is owned by Abellio, who took over from First ScotRail in April 2015.

How fast do Scottish trains go?

Scottish trains can reach speeds of up to 125mph on the Intercity lines.

Are ScotRail trains Electric?

ScotRail runs Class 385 Electric Trains between Glasgow and Edinburgh; with an aim to make services between these two cities completely electric.

Is ScotRail part of Network Rail?

ScotRail provides services on the Network Infrastructure which Network Rail Scotland provides.

Is ScotRail Privatised?

ScotRail is publicly owned by Abellio, a Dutch owned train operating company

How are ScotRail trains powered?

ScotRail trains on the line between Glasgow and Edinburgh are powered by electricity. These Class 385 trains were manufactured by Hitachi.