Great Western Railway operates long-distance inter-city services on the Great Western Main Line. Services call at 270 stations around the West of England, South Wales, and London. Since May 2020, Great Western Railways has also operated the Heathrow Express.
Great Western Train Map
If you’re planning to go to the West of England, or Wales you have a choice of multiple destinations. Taking a train from London Paddington, you can reach Oxford, Reading, and Gloucester's cities.
If you fancy a trip to the coast; Exeter, Penzance, and Plymouth are just some of your options. There is also a sleeper service between London and Penzance, should you prefer a more relaxed journey.
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Source: Great Western Network Map
Top Great Western Destinations
Great Western Customer Relations
Telephone: 03457 000 125
Open 0600 - 2300 every day.
WhatsApp: 07980 608 043
Open 0700 - 2300 every day.
Cycle Reservations: 0345 7000 125
Open 0600 - 2300 every day.
Assisted Travel: Fill in the Great Western passenger assist form.
Lost property: Visit the Great Western lost property page.
Service Disruptions
Normally your train will run on time, but every so often delays could affect your travel. Engineering works or bad weather could be the reason your train arrives late.
You can keep updated on the status of your Great Western Railway journey on their Travel Updates page.
Delay Repay
If there is a delay in your journey, you can claim a refund. The amount you are entitled to will depend on how long the train is delayed, as below.
Length of delay: 15-29 minutes
Compensation:
25% of the cost of a single ticket
12.5% of the cost of a return ticket
Length of delay: 30-59 minutes
Compensation:
50% of the cost of a single ticket
25% of the cost of a return ticket
Length of delay: 60-119 minutes
Compensation:
100% of the cost of a single ticket
50% of the cost of a return ticket
Length of delay: 120+ minutes
Compensation:
100% of the cost of a single ticket
100% of the cost of a return ticket
100% of the cost of a day's travel (2 single journeys)
Frequently Asked Questions
Where does the Great Western Railway start and end?
The most Northern station on the Great Western Railway is Worcester Foregate Street in the Midlands. Penzance is the most Southern and Westerly station on the line, while Brighton is the furthest station to the East.
What do you get in first class GWR?
When travelling first class, passengers will get complimentary food and drink. Additionally, the benefits include wider seats with more legroom, plug sockets and USB ports and access to first class lounges at London Paddington and Cardiff.
Where do Great Western trains go?
Great Western trains operate long distance trains between major cities across Wales, the West of England and Greater London. The majority of GWR trains run to or from London Paddington.
How fast does a Great Western train go?
Great Western trains can reach speeds of up to 125mph on the inter-city lines. On local lines, top speeds range between 75mph and 125mph. The sleeper trains run at a top speed of 110mph.
Is GWR first class worth it?
When travelling with GWR you will find first class tickets are generally more expensive, however, you may find them cheaper when booking with Split My Fare. First class travel does have the benefits of bigger seats, complimentary food and drink and access to first class lounges.
Can you take bikes on Great Western trains?
You can take bikes on Great Western Trains. It is worth booking a bike space by phone as early as possible because they can get reserved very quickly.