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South Western Railway Trains

South Western Railway is owned by FirstGroup and MTR Corporation, operating mainly commuter services from Central to South West London. Suburban trains are also run across the bordering counties of Greater London.

All commuter trains run from London Waterloo Station, and there are four mainline routes in total.

South Western Railway Train Map

Alongside their commuter services in London, South Western operates suburban trains across Surrey, Hampshire, and Dorset. Additionally, regional services run in Devon, Somerset, and Wiltshire. You will easily reach the beautiful countryside from Central London, but South Western also runs the Island Line on the Isle of Wight if you fancy a trip further afield. You can use our train map to decide where you want to go and then book your tickets.

If you’re looking for a city break, you might fancy going to the coast, with trains running to Portsmouth, Southampton, and Bristol.

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South Western Railway Customer Relations

Telephone: 0345 6000 650

Open Monday to Sunday 06.00 - 22.00


Cycle Reservations: Visit the South Western Railway cycle page.

Assisted Travel: 0800 138 5560

Lost Property: Visit the lost property page.

Service Disruptions

Your train could be delayed due to work on the track or bad weather.

Check the status of your South Western journey on their arrivals and departures page.

Delay Repay

If your journey with South Western is delayed, you will be entitled to a full or partial refund, as follows:

The exact refunds available are as below.
15 Minutes to 29 Minutes delay
25% of the cost of a single ticket
12.5% of the cost of a return ticket

30 Minutes to 59 Minutes delay
50% of the cost of a single ticket
25% of the cost of a return ticket

60 Minutes to 119 Minutes delay
100% of the cost of a single ticket

50% of the cost of a return ticket

Over 120 Minutes delay
100% of the cost of a ticket, whether a single or return

Frequently Asked Questions

What does South Western Railway cover?

South Western trains cover Surrey, Hampshire, Dorset, Berkshire, Wiltshire, Somerset, Devon and Greater London.

Is South Western Railway the same as Great Western Railway?

South Western Railway and Great Western Railway are different operators but both are owned by FirstGroup.

Do South West Trains have WIFI?

All South Western trains offer free WiFi. The operator is planning to introduce 5G WiFi and to improve coverage on their carriages.

Do South West Trains have plug sockets?

South Western trains have plug sockets for all passengers in 1st class and only for under table seats in standard class.