kings cross lner train

London North Eastern Railway (LNER) Trains

LNER is an operating company owned by the Department for Transport. It runs long-distance journeys, on the East Coast Main Line, from Inverness to London Kings Cross. Services call at 55 stations in total, including Edinburgh Waverley, Newcastle, York and Leeds.

LNER took over the InterCity East Coast franchise operation in June 2018, after Virgin Trains East Coast returned it to the government due to financial difficulties.

LNER Train Map

When travelling with LNER, there are many great destinations across the UK within easy reach. You can get to London from Inverness in around 8 hours.

If you fancy a weekend break, the popular destinations of Leeds, Edinburgh and Newcastle are on the East Coast route. Because services only stop at major stations, you can be sure to get to your destination quickly.

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LNER Customer Relations

Telephone: 03457 225 333

Email: [email protected]

Monday to Sunday 08:00 - 22:00

Post: LNER, Freepost RTUH-TUGH-GCLZ, Cramlington NE23 1WG

Cycle Reservations: 03457 225 333

Assisted Travel: 03457 225 225

Monday to Sunday 08:00 – 22:00

Lost Property: Visit the LNER Lost Property page.

Service Disruptions

It is worth checking if there are any disruptions to your travel before you leave for your train. With LNER journeys particularly long, you may find delays due to bad weather or work on the track are more frequent.

You can check for disruption on the LNER Travel Updates page.

Delay Repay

When travelling with LNER, you are entitled to a refund for any delay over 30 minutes. You also have the option to donate your compensation to CALM, a charity who are leading a movement against suicide.

You can claim refunds on delays as below.

30 to 59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket

60 to 119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket

120 minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket

You can claim your refund with the LNER Delay Repay form.

Frequently Asked Questions

Who is LNER owned by?

LNER is owned by the Department for Transport, meaning it is a publicly owned franchise. The franchise was taken over from Virgin Trains East Coast after they experienced financial difficulties.

Does Lner first class have free food?

LNER offers free food and drink in first class, on all journeys over 70 minutes passengers will receive a hot meal. At weekends an enhanced first class menu is on offer.

Can you eat on Lner trains?

Passengers can bring their own food on to LNER trains to eat if they wish. From July 2020 food and drink can also be ordered directly from a mobile phone, meaning there is no need to visit the onboard cafe.

What trains do Lner use?

LNER has run Azuma trains since May 2019, they are due to gradually replace the existing InterCity 225 trains previously owned by Virgin Trains East Coast.