Northern Rail Trains

Northern Rail is a publicly owned train company which has operated the Northern franchise since 1 March 2020. The Department for Transport took over the network from Arriva Rail North due to consistently poor performance; with a mission to stabilise performance and restore reliability.

Services run across the North East and North West of England, as well as in Yorkshire. There are 528 stations which Northern Rail calls at in total, with 476 trains on the network.

Northern Rail Train Map

Northern Rail trains call at 20% of the stations on the UK rail network; you won’t be stuck for places to visit when you travel with them.

You could go on a trip to the coast by visiting Alnmouth, Whitby, or Morecambe.

If you prefer lakes and mountains, there are many stations in the Lake District to choose from, including Windermere, Oxenholme and Kendal.

Click on the Image and Zoom In to have a better view...


Top Northern Rail Destinations


Northern Rail Customer Relations

Telephone: 0800 200 6060

Post: Freepost NORTHERN RAILWAY

Cycle Reservations: Visit the Northern Rail bikes page.

Assisted Travel: 0800 138 5560

Lost Property: 0800 200 60 60

Service Disruptions

Before you leave to go to the station, it is worth checking there are no disruptions to your travel. Work on the line or bad weather may affect your train.

You can keep up to date on the Northern Rail Service Disruptions page.

Delay Repay

When travelling with Northern Rail, you can claim compensation for any delay of over 15 minutes.

Exact refunds available are as below.
15 Minutes to 29 Minutes delay
Single: 25% of the ticket cost
Return: 12.5% of the ticket cost

30 Minutes to 59 Minutes delay
Single: 50% of the ticket cost
Return: 25% of the ticket cost

60 Minutes to 119 Minutes delay
Single: 100% of the ticket cost
Return: 50% of the ticket cost

Over 120 Minutes delay
Single: 100% of the ticket cost
Return:
100% of the ticket cost

You can also claim compensation in the form of free replacement tickets if you wish:
15 Minutes to 29 Minutes delay: None Available
30 Minutes to 59 Minutes delay: 1 Single Ticket
60 Minutes to 119 Minutes delay: 1 Return Ticket
120 Minutes or more delay: 2 Return Tickets

Claim for Delays on your Northern Rail journey on the Northern Rail Delay Repay page.

Frequently Asked Questions

What is Northern Rail called now?

Northern Rail was previously known as Arriva Rail North prior to being taken over in March 2020.

Who is Northern Rail owned by?

Northern Rail is publicly owned by the Department for Transport. They took control of the network after consistent poor performance by Arrival Rail North.

Is Northern Rail private?

Northern Rail is publicly owned and operated by the Department for Transport.

Where does Northern Rail go to?

Northern Rail services visit 528 stations in total across the North East, Cumbria, Liverpool, Manchester, Leeds and the rest of Yorkshire.

Who is the managing director of Northern Rail?

Northern Rail is publicly owned and run by the Department of Transport. This department has been run by Grant Shapps since July 2019.