Cross Country Trains

Cross Country Trains is a train operating company owned by Arriva UK trains. It mainly runs inter city and long distance trains, though does not run into London. The company has 97 trains in total and calls at 120 stations, with all routes going via Birmingham New Street. The New Cross Country franchise has been in operation since July 2007.

Cross Country Train Map

With Cross Country Trains running all across the UK, there are many options of places to visit, if you’re not sure where to go. Destinations include Leeds, Manchester, Newcastle and Edinburgh and if you’re looking to fly out of the UK you can travel to Southampton Airport Parkway and Stansted Airport.

Cross Country Trains also operates the longest direct train in the UK, running from Aberdeen to Penzance with a journey time of over 12 hours.

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Top Cross Country Destinations


Cross Country Customer Relations

Telephone: 0371 244 2389
Monday - Friday: 8am - 8pm, Saturday: 8am - 4pm and Sunday: 8am - 4pm

Email: sales.support.crosscountry@trainsfares.co.uk

Exisiting Bookings: 0345 600 7245

Post: FREEPOST RRXU-HUEC-GLLY, Cannon House, 18 The Priory Queensway, Birmingham B4 6BS

Cycle Reservations: Can be made via Twitter (@crosscountryuk) or through Facebook messenger (facebook.com/Crosscountrytrains)

Assisted Travel: 0800 030 9224 08.00 - 17.00 Monday to Friday & 08.00 - 16.00 Saturdays

Lost Property: Fill up the form on the lost property and processes page.

Service Disruptions

As journeys can be disrupted due to weather or work on the line it is worth checking the arrival time of your Cross Country Train before you travel.

You can check out the status of your journey at train times and live real time delay, cancellation or disruption information.

Delay Repay

If your train is delayed or cancelled, you can claim compensation from Cross Country depending on how late you arrive at your destination, as follows:

30 – 59 minutes: 50% of the cost of a single ticket or 50% of the cost of either leg of a return ticket

60 minutes or more: 100% of the cost of a single ticket or 100% of the cost of either leg of a return ticket

2 hours or more for return tickets: 100% of the cost of the return ticket

Fill in the form to claim compensation at cross country delay repay page.

Frequently Asked Questions

What trains do cross country use?

The main trains Cross Country uses are the 220 Voyager and 221 Super Voyager with 34 and 24 of each respectively.

Are Cross Country Trains good?

Cross Country trains are not well reviewed by passengers, receiving a rating of just 1.6/10 on Trustpilot.

Are there toilets on Cross Country trains?

As they specialised in long distance journeys, all Cross Country trains have several toilets.

Do CrossCountry trains have WiFi?

All CrossCountry trains offer free WiFi with usage restricted to 70MB in Standard and 100MB in First Class.

Can I take a bicycle on a CrossCountry service?

You can take your bike on all CrossCountry trains, they offer two spaces for reserved bikes and one space for unreserved bikes.

How much luggage can I bring on a CrossCountry train?

CrossCountry trains recommend you bring only one large item of luggage that measures a maximum of 90cm x 70cm x 30cm.