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Cross Country Trains

Cross Country Trains is a train operating company owned by Arriva UK trains. It mainly runs intercity and long-distance trains; though it does not run into London. The company has 97 trains in total, which call at 120 stations. All routes travel via Birmingham New Street. The new Cross Country franchise has been in operation since July 2007.

Cross Country Train Map

With Cross Country Trains running all across the UK, there are many places you can visit. Destinations include Leeds, Manchester, Newcastle and Edinburgh. If you’re looking to fly out of the UK, you can take a train to Southampton Airport Parkway or Stansted Airport.

Cross Country Trains operates the longest direct train in the UK; running from Aberdeen to Penzance, over 12 hours.

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Cross Country Customer Relations

Telephone: 0371 244 2389
Monday - Friday: 0800 - 2000, Saturday: 0800 - 1600 and Sunday: 0800 - 1600

Email: [email protected]

Existing Bookings: 0345 600 7245

Post: FREEPOST RRXU-HUEC-GLLY, Cannon House, 18 The Priory Queensway, Birmingham B4 6BS

Cycle Reservations: Can be made via Twitter (@crosscountryuk) or through Facebook messenger (

Assisted Travel: 0800 030 9224 08.00 - 17.00 Monday to Friday & 08.00 - 16.00 Saturdays

Lost Property: Fill out the form on the Cross Country Lost Property page.

Service Disruptions

Bad weather or work on the line could disrupt your travel, it is worth checking your Cross Country Train's arrival time.

You can check the status of your journey on the Cross Country JourneyCheck page.

Delay Repay

If your train is delayed or cancelled, you can claim compensation from Cross Country. The amount you are entitled to depends on how late you arrive at your destination, as follows:

30 – 59 minutes: 50% of the cost of a single ticket or 50% of the cost of either leg of a return ticket

60 minutes or more: 100% of the cost of a single ticket, or 100% of the cost of either leg of a return ticket

2 hours or more for return tickets: 100% of the cost of the return ticket

Fill in the form to claim compensation on the Cross Country Delay Repay page.

Frequently Asked Questions

What trains do cross country use?

The main trains Cross Country uses are the 220 Voyager and 221 Super Voyager with 34 and 24 of each respectively.

Are Cross Country Trains good?

Cross Country trains are not well reviewed by passengers, receiving a rating of just 1.6/10 on Trustpilot.

Are there toilets on Cross Country trains?

As they specialised in long distance journeys, all Cross Country trains have several toilets.

Do CrossCountry trains have WiFi?

All CrossCountry trains offer free WiFi with usage restricted to 70MB in Standard and 100MB in First Class.

Can I take a bicycle on a CrossCountry service?

You can take your bike on all CrossCountry trains, they offer two spaces for reserved bikes and one space for unreserved bikes.

How much luggage can I bring on a CrossCountry train?

CrossCountry trains recommend you bring only one large item of luggage that measures a maximum of 90cm x 70cm x 30cm.